Collection Agent with French

Cerinte

  • Strong problem-solving skills
  • Excellent communication skills
  • Strong team player
  • Result and customer service oriented
  • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
  • Attention to details paired with good analytical abilities
  • Work experience in a shared service environment is a plus

Responsabilitati / Realizari

This role is an exciting career opportunity for those of you who are fluent in English and/or in French and who aim to fully exploit their communication and analytical skills.

As a Collection Agent you will be responsible for collecting outstanding amounts on client invoices, building and maintaining a relationship with the clients in your portfolio and providing internal and external support related to the Account Receivables process. You will be also communicating frequently with project teams (cost controllers and project managers) as well, with Business Unit Controllers, in order to address and solve all outstanding invoices, including handling delinquent accounts.

To succeed in this role, you will need to develop a deep knowledge of the Accounts Receivables process, be customer oriented and like problem-solving. Your analytical skills, attention to details and abilities to stay organized will be highly appreciated and will help you excel in this role. This job requires direct communication with various stakeholders: clients, internal stakeholders (project managers or colleagues from different departments). Therefore, strong communication skills are required.

Even if some prior experience will be considered as a plus, the position is also a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

The Collection Agent is part of the Business Process Management Team of Finance Shared Services Centre based in Bucharest.

Responsibilities:

  • Accurate execution of collection related tasks, working procedures and strategy
  • Perform client account reconciliations
  • Perform root cause analysis, identify issues/gaps and provide resolutions
  • Constantly communicate with clients in the portfolio, project teams and other FSSC departments interrelated to Accounts Receivable process
  • Identify areas where process/system improvements are needed
  • Share knowledge by contributing to the creation/update of team procedures and documentation.
  • Perform other tasks related to Resolution & Inquiry activities

Requirements

  • At least B1 French language level, English is a plus
  • Experience in the credit and collections field (would be a plus)
  • Excellent communication skills
  • Experience in customer service related tasks is a plus
  • Knowledge of the Order-to-Cash process is a plus
  • Excellent knowledge of Microsoft Office Suite
  • Basic knowledge of Oracle or another ERP system is a plus
  • University Degree (studies in Economics is plus) or relevant work experience

Apply now

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