IT Helpdesk with German

We are a global Business Process Management leader. We offer business value to 300+ clients around the world by combining operational excellence with deep domain expertise.

We deliver an entire spectrum of business process management services such as customer care, finance and accounting, procurement, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes.

We have more than 35,000 colleagues across 53 delivery centers located in Romania, China, Costa Rica, India, the Philippines, Poland, South Africa, Sri Lanka, Turkey, UK and US. We offer exciting career paths for both recent graduates and experienced professionals. Our work culture promotes customer focus, a strong work ethic, operational transparency, and teamwork.

We believe in the growth and development of our employees through a continual focus on providing clearly chalked out career paths. The work culture we breathe is that of being open as individuals and also as an organization. Life at us is an interplay of enthusiasm, innovation, ambition and growth.

Your Profile:

  • Good level of German and English
  • More than 1 year of experience in solving L1 and L2 tickets
  • Experience in application monitoring and resolving technical issues raised by the end users
  • Ability to understand the issue and define the priority and escalate to L2/L3 level
  • Incident management knowledge skills
  • Good communication skill

You will enjoy:

  • Bonuses for your results
  • Employee referral bonuses
  • Medical coverage for you and a dear one
  • Meal-tickets, free coffee, pastries and fruits, to keep you energized
  • A great office, a friendly atmosphere in a multi-cultural environment. Teambuilding and Christmas party
  • Wide range of development and training options (including soft skills and language courses).
  • Dedicated buddy training
  • Bookster and Benefits Online for you to enjoy your hobbies

Apply now

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