Jobs

GENERAL JOB REQUIREMENTS:

Business degree, with a minimum of two years related experience or equivalent
Project management experience or equivalent
Compliance experience
Intermediate or advanced level Excel and PowerPoint skills
Capable of working in a multi-cultural environment
Demonstrated ability to work with business, legal, technical, and sales communities
Global experience in working with at least two countries on different continents
Proven experience working in a virtual team
Global role requiring flexible hours

COMPETENCY REQUIREMENTS:

Analytical and critical thinking skills
Excellent written and oral communication in English
Self-Starter – Assertive, highly accountable, goal-driven, exercises independent judgment within generally defined policies and practices
Capable of collaborating with external teams, in and outside HPE
Excellent project management skills, with training in methodology (e.g. Six Sigma, CAPM, PMP, etc.) and 2+ years project management experience it’s a plus
Manage multiple projects and tasks simultaneously, with a high degree of accuracy and strong productivity
Pro-actively provide advisory/consultative services pertaining to process improvements
Willingness to learn HPE process and systems to fulfill investigation steps

MAIN RESPONSIBILITIES:

Manage Buyback Program activities, including:
- Review Buyback transactions received on a daily basis for approval purposes; in case deficiencies are identified, facilitate appropriate communication with the Deal Initiators in order to obtain correct and complete supporting documentation;
- Approve in due time Buyback transactions according to internal procedure requirements for Buyback process and also according to the supporting documentation received;
- If necessary, provide support and advice in the day to day process for Deal Initiators / Finance Approvers / Local Legal Approvers / other Stakeholders;
- Prepare on a monthly basis Buyback reports for Ethics and Compliance Department;
- Prepare other periodic metric reports required by Management;
- Engage directly with Program Management as the first point of escalation and ensure adequacy of information provided to management in order to facilitate decision making.

Support Legal & Regulatory Program Communications through leading and/or supporting:
- Project/Program for internal and external communications
- New initiatives, project announcements

Define and ensure proper communication, training, and adoption of processes
Proactively identify, manage and communicate results of process improvement projects
Define and implement business controls and metric analysis to drive process stability, continual improvement, and to facilitate meaningful performance results communications

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Ce vei face

Vei susţine conceptele de creştere a motivării angajaţilor şi de apărare a intereselor acestora ca persoană neutră, asigurând confidenţialitate
Vei oferi consiliere si asistență angajaților companiei si vei fi persoana de contact neutra in caz de situații care pot provoca neînțelegeri sau chiar conflicte
Vei răspunde problemelor si preocupărilor angajaților, interpretând politicile si procedurile aplicabile in materie de resurse umane si făcând recomandări responsabile în acest domeniu
Vei iniția recomandări pentru măsuri adecvate rezolvării problemelor
Vei asigura suport pentru implementarea unor proiecte majore la nivelul întregii organizații, inclusiv, dar fară a se limita la acestea, anchete privind implicarea angajaților, studii privind satisfacția angajaților, programe de beneficii ale angajaților, programe de sensibilizare multiculturala și proceduri de soluționare a conflictelor
Vei identifica problemele legate de relațiile cu angajții care împiedica progresul organizațional si vei veni cu propuneri / acțiuni corective care pot ajuta la soluționarea acestora
Vei participa la dezvoltarea unei culturi organizaţionale pozitive şi susţinerea, respectiv asigurarea principiilor de comportament şi de conducere a companiei
Vei oferi suport în planificarea, dezvoltarea şi implementarea proiectelor sociale dedicate angajaţilor
Vei participa la evenimentul bilunar de Bun Venit, organizat pentru noii salariați
Vei participa periodic la sedințe cu scop informativ sau pentru prezentarea temelor din sfera de activitate RPAS
Vei realiza și evalua interviurile cu angajații la plecarea din companie
Vei elabora rapoarte, analize si alte comunicări care să prezinte progresul, tendințele și recomandările sau concluziile corespunzătoare, după cum este necesar sau solicitat

Ce așteptăm de la tine

Să cunoști organizatia și să întelegi nevoile acesteia
Să ai studiile superioare finalizate, de preferat într-un domeniul relevant pentru aria de activitate vizată
Să fii o persoană calmă, discretă şi diplomată
Să ai abilități foarte bune de comunicare și de gestionare a conflictelor
Sa ai minimum 3 ani experienta in domeniul resurselor umane;
Să lucrezi organizat, având capacităţi analitice bune şi orientare spre rezolvarea problemelor
Să fii o persoană flexibilă şi rezistentă la stres
Sa vorbești limba engleza foarte bine – limba germana este considerată un avantaj

Ce îți oferim

Perspectiva unei cariere într-o companie multinațională de succes în piața de retail
Asigurare privată de sănătate, deoarece ne gândim tot timpul la sănătatea ta
Abonament de fitness pentru a putea fi tot timpul în formă
Școlarizare într-o echipă dinamică și motivată pentru a putea performa la capacități maxime
Mediu de lucru modern, plăcut și dinamic
Salariu peste medie, corelat cu experiența, deoarece suntem unul dintre retailerii cu cele mai bune pachete salariale din Romania și știm să ne răsplătim pe măsură angajații
Posibilitatea de a te implica în proiecte foarte dinamice, extrem de interesante, care prin dezvoltarea lor ajută compania să își păstreze poziția de angajator de top în piață

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POSITION SUMMARY:

The Dental Customer and Service Representative is responsible for providing support assisting customers with any inquiry and / or redirecting the call to specialized support to provide solutions to all questions or problems that may arise with Hardware and/or Software, as well as answers to questions regarding consumables for such equipment. The service agent will provide support to Tech support reps verifying warranty status and creating product replacement orders

REQUIREMENTS:

University Degree in Economics, Communication, Business
Native in Chinese Cantonese/Mandarin, Fluent in English,
Japanese or Korean (Advanced) is an advantage
1.5 – 2 years experience working in a customer service environment
Exposure or previous experience in the medical device industry is an advantage
Excellent Service Attitude
Excellent communication skills
Speed and accuracy in data capturing
Proven ability to multitask
Critical thinking, Proactive and Problem solving
Able to work in a fast paced environment Experience in Microsoft Office Package, SIEBEL, and SAP
General Office Skills SAP, CRM (Clientele, Siebel or others) and SharePoint knowledge would be a plus
Ability to work in a team environment
Understanding of Technical Products, Radiology and Digital is a Plus
Analytical, and Process improvement skills management, Belt qualification are a plus

JOB TASKS/DUTIES:

Manages Customers relationship through providing daily operational support via calls, e-mail or case management tools.
Acts as one contact to the customers, dealers or internal stakeholders communicating all relevant information and ensuring customer satisfaction
Answer all operational and administrative questions and inquiries from dealer, end customer or internal stakeholders
Deliver an excellent customer experience through a professional attitude, ownership of customer requests and commitment on solving customer requests.
Documentation and tracking of all requests and calls in CRM Platform and other Platforms.
Processing of Dealer Orders (Order Input, Product Availability Checks, Order Confirmations, Price Letter, APP’s etc.) in a timely and qualitatively compliant fashion
Ensures that agreed service levels are met.
Prioritize the daily activities taking into consideration the difficulty level and TAT
Deals with the urgent requests received from the Customers and keeps all relevant people up to date.
Keeps track of all the open orders and takes care of the follow-up process for the pending cases.
Cooperate cross-functionally with other teams (Finance, Supply Chain, Logistics, Sales, Customer Care, and others) and follow-up, so the requests is closed with an appropriate resolution
Provide support to internal/external customers with warranty and/or contract status for Equipment/Software.
Process replacement orders for units that are covered under a warranty.
Handle simple product complaints and general technical questions (like finding spare part number in Pricelist, help customers entering product license or answer if the product is / or is not under warranty)
Calculation of warranty / pro-rata remaining on products and advice to dealers on the handling of repair/ exchange/upgrade
Processing the order entry, approvals dispatching, and delivery for the ordered products.
Manage the returns of the defective parts once they are replaced – interact and follow-up with the Dealers /Customers
Participation in all Product-related training and become familiar with the company’s portfolio and business model
Build and refresh process and systems knowledge related to business operations.
Lead or Support Projects to Establish or Refine Business Process, Operational Flexibility, and Capability
Identify potential improvement and continuously apply BPI (Business Process Improvement)
Analyzes accuracy level, identifies the root cause of repetitive issues and drives corrective actions where required
Deals with the escalations received from the customers in the agreed SLAs under the Operational Team Manager supervision, SME and or CC.
Participate in internal and external audits as required.
Maintain 100% compliance with all external and internal procedures.

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OBIECTIVELE POSTULUI:

asigurarea integritatii patrimoniului companiei;
verifica respectarea prevederilor legale si a reglementarilor interne incidente activitatii economico-finaciare a operatorului economic;
cresterea eficientei in utilizarea resurselor alocate;
rolul controlului financiar de gestiune in elaborarea analizei economico-financiare în scopul fundamentării deciziilor şi a îmbunătăţirii performanţelor;

CERINȚE:

Studii superioare economice
Cunostinte foarte bune MS Office, limba engleza la nivel avansat, legislatie financiar contabilă
Abilitati de comunicare, rezistenta la sarcini repetitive, capacitate de organizare a muncii, memorie foarte buna, abilitati tehnice, atentie la detalii.

ATRIBUTII:

Verifică respectarea prevederilor legale şi a reglementărilor interne cu privire la existenţa, integritatea, păstrarea şi utilizarea mijloacelor şi resurselor, deţinute cu orice titlu, şi modul de reflectare a acestora în evidenţa contabilă
Verifică respectarea prevederilor legale în fundamentarea proiectului bugetului de venituri şi cheltuieli al operatorului economic şi a proiectelor bugetelor de venituri şi cheltuieli ale subunităţilor din structura acestuia impreuna cu business controllerul OTE
Verifică respectarea prevederilor legale în execuţia bugetului de venituri şi cheltuieli al operatorului economic şi al subunităţilor din structura acestuia, urmărind: realizarea veniturilor şi încadrarea în nivelul cheltuielilor aprobate; gradul de realizare a veniturilor impreuna cu business controllerul OTE;
Efectuare a cheltuielilor şi de obţinere a rezultatului; realizarea indicatorilor economico-financiari specifici activităţii, la nivelul operatorului economic şi al subunităţilor acestuia; realizarea programului de investiţii şi încadrarea în sursele aprobate; respectarea programelor de reducere a arieratelor şi a stocurilor; respectarea prevederilor legale şi/sau a reglementărilor interne în efectuarea achiziţiilor; utilizarea conform destinaţiilor legale a sumelor acordate de la bugetul general consolidat;
Verifică respectarea prevederilor legale şi a reglementărilor interne cu privire la modul de efectuare a inventarierii anuale a elementelor de natura activelor, datoriilor şi capitalurilor proprii;
Verifică respectarea prevederilor legale şi a reglementărilor interne cu privire la încasările şi plăţile în lei şi valută, de orice natură, în numerar sau prin virament;
Verifică respectarea prevederilor legale cu privire la înregistrarea în evidenţa contabilă a operaţiunilor economico-financiare impreuna cu furnizorul de servicii contabile;
Verifică respectarea prevederilor legale şi a reglementărilor interne cu privire la întocmirea, circulaţia, păstrarea şi arhivarea documentelor primare, contabile şi a celor tehnico-operative;
Elaborează analize economico-financiare pentru conducerea operatorului economic în scopul fundamentării deciziilor şi a îmbunătăţirii performanţelor;
Organizează controlul gestiunilor proprii, precum şi la subunităţile din structura acestuia, prin control general (verificare a tuturor operaţiunilor din cadrul obiectivelor stabilite conform legii pentru întreaga perioadă supusă controlului) sau control parţial (verificarea uneia sau a mai multor operaţiuni din cadrul obiectivelor stabilite pentru perioada controlată);
Intocmeste programe de activitate anuale, trimestriale şi lunare, întocmite de către personalul cu atribuţii de control financiar de gestiune şi aprobate de conducătorul operatorului economic.
Urmăreşte încadrarea legală a cheltuielilor în capitolele şi diviziunile clasificaţiei bugetare conform actelor normative în vigoare;
Participă la elaborarea proiectului bugetului de venituri şi cheltuieli al instituţiei şi propunerile de rectificare a acestuia impreuna cu business controllerul OTE;
Verifica lunar situaţia execuţiei bugetare şi urmărirea încadrării acesteia în limitele de cheltuieli aprobate prin bugetul de venituri şi cheltuieli impreuna cu business controllerul;

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OBIECTIVELE POSTULUI:

Oferirea de suport operational clientilor si procesarea tuturor tranzactiilor primite de la clienti/parti interesate/reprezentanti oficiali pe tara.
Efectuarea sondajului eXceed pentru clienti urmarind ca feedback-ul primit sa fie documentat in conformitate cu cerintele companiei.

CERINTE:

Absolvent facultate (sau student aflat in an terminal de studii)
Minim 6 luni experienta anterioara de munca (preferabil in Relatii cu Clientii sau Supply Chain/Logistica)
Aptitudini PC, MS Office
Cunostinte de limba engleza si germana la nivel avansat (scris, citit, vorbit)
Orientare puternica spre nevoile clientilor
Atentie la detalii, precizie si acuratete, competente numerice
Tinuta profesionala la telefon
Abilitate de prioritizare a activitatilor si de tratare de sarcini multiple
Competente inter-personale puternice si spirit de echipa
Gandire analitica si capacitate de solutionare a problemelor
Abilitati de comunicare in scris
Abilitati de planificare
Capacitate de sinteza, de a extrage si a raporta informatii
Motivatie profesionala, punctualitate
Incredere in sine si independenta decizionala, spirit proactiv.

SARCINI SI RESPONSABILITATI:

Reprezinta interfata de comunicare a Departamentului de Service si a Departamentului de Logistica pentru piesele de Service
Reprezinta punct principal de contact pentru clienti, partile interesate si reprezentantii oficiali pe tara, comunicand toate informatiile relevante si asigurand satisfactia clientului
Indeplinind functia de dispecer, primeste telefonic sau in scris (prin e-mail sau fax) solicitari de asistenta tehnica venite din partea clientilor si a tehnicienilor
Introduce in sistem datele oferite de client, astfel incat sa asigure rezolvarea problemei semnalate de catre acesta; adauga informatii pertinente pentru solutionarea cazului respectiv asigurand informarea cat mai corecta si completa a tehnicienilor care vor contacta sau vizita clientul
Monitorizeaza constant situatia solicitarilor de service deja inregistrate (in sistemele Vantive/SCAN/Taigete); administreaza si coordoneaza rezolvarea cat mai rapida a cazurilor, tinand cont de termenii contractuali, contribuind la prioritizarea interventiilor tehnicienilor in vederea asigurarii satisfactiei Clientului
Desfasoara si monitorizeaza comunicarea cu clientul; isi imbunatateste constant aptitudinile generale de comunicare; in calitate de punct de contact pentru Client, ii comunica toate informatiile relevante in vederea asigurarii satisfactiei acestuia; modifica solicitarile clientilor ori de cate ori este nevoie; anuleaza solicitarie de acordare a asistentei tehnice la cererea clientului
Se asigura ca solicitarile venite din partea clientilor si/sau angajatilor sunt adresate in mod adecvat; acest proces poate fi indeplinit fie personal fie prin implicarea unui coleg sau superior – in cazul in care nu detine mijloacele sau cunostintele necesare
Aduce la cunostinta superiorilor in cel mai scurt timp posibil orice situatie in care are nevoie de sprijin sau care are potentialul de a crea nemultumirea unui client
Comanda piese de schimb pentru clienti
Ofera tehnicienilor si managerilor acestora date despre echipamente (localizare, istoric), piese de schimb, date de clienti, persoane de contact
Planifica, monitorizeaza si actualizeaza agenda tehnicienilor; se asigura ca detaliile legate de absenta lor de la servici (concedii de odihna, perioade de instruire sau concedii medicale) si modalitatea corecta de contactare sunt actualizate in mod adecvat
Comanda piese de schimb pentru tehnicieni, la adresele indicate de acestia
In situatii speciale, efectueaza formalitatile necesare finalizarii unor cazuri, prin inregistrarea in sistem a tuturor datelor referitoare la service-ul efectuat
Finalizeaza formalitatile necesare pentru inregistrarea in sistem a noilor echipamente
Pe baza datelor existente in sisteme si a cerintelor specifice ariei de raspundere, intocmeste, supune aprobarii si trimite solicitantilor (clienti sau tehnicieni) oferte de pret pentru achizitionarea de piese si servicii
Asigura arhivarea in format electronic a tuturor documentelor trimise clientilor si a celor primite de la acestia, (solicitari de asistenta tehnica, acceptari ale ofertelor de pret, comenzi de piese etc…)
Participa constant la documentarea si imbunatatirea proceselor precum si la monitorizarea si imbunatatirea perceptiei clientilor asupra echipei de Analisti Servicii Clienti
Se asigura ca politicile, regulamentele si cerintele de auditare ale companiei Carestream sunt indeplinite si mentinute la standardele stabilite
Contribuie la atingerea obiectivelor definite pentru proces si pentru fundamentele business-ului. (exemplu: timp de raspuns, nivelul de inventar, etc)
Identifica problemele procesului si sistemelor/aplicatiilor si le comunica Managerului de Proiect si personalului IT
Aplica instructiunile de munca primite/create pana la comunicarea schimbarii acestora de catre management – situatie in care instructiunile de munca trebuie sa fie mai intai validate de catre management
Participa la activitati de tipul de colectare, arhivare si evaluare a datelor referitoare la perceptia clientului in ceea ce priveste echipa Carestream
Participa la activitati bazate pe proiecte in cadrul procesului/echipei
Pastreaza relatiile cu clientii/partile interesate/ reprezentantii oficiali pe tara
Verifica situatia tuturor contractelor create
Reinnoieste contractele
Emite facturi
Preia si rezolva toate cererile si reclamatiile verbale/scrise primite din partea clientilor/partilor interesate/reprezentantilor oficiali pe tara
Participa constant la imbunatatirea procesului
Indeplineste oricare alte sarcini primite din partea superiorilor, acordand atentie termenilor comunicati
Administreaza relatia cu clientii/partile interesate/ reprezentantii oficiali pe tara prin furnizarea zilnica de suport operational via telefon, fax si e-mail
Actioneaza ca singur punct de contact pentru client, comunicand toate informatiile relevante si asigurand multumirea clientului
Evalueaza si monitorizeaza toate contractele conform cerintelor clientului
Creeaza noi contracte si le prelungeste pe cele existente
Anuleaza contracte in baza cerintelor si a procedurilor existente
Indeplineste asteptarile clientului
Emite facturi manual si note de credit in SAP
Ajusteaza orice contract oricand este nevoie
Informeaza clientii in legatura cu orice actualizare de pret conform procedurilor
Prezinta oferte cu preturi noi pentru echipamente si servicii noi precum si noi tipuri de contracte
Monitorizeaza si proceseaza toate tranzactiile (IMOS, SCAN, SAP) zilnic, efectueaza rapoarte si identifica solutii pentru problemele aparute
Se asigura ca nivelul de servicii este atins
Analizeaza informatiile operationale disponibile, identifica cauza problemelor recurente si intreprinde actiuni de corectare pentru clienti
Monitorizeaza proactiv contractele de service folosind diferite instrumente si rapoarte, avand scopul de a evita escaladari
Informatiile referitoare la orice ajustare de contract trebuie prezentate clientului in timp util, asigurandu-se transparenta
Asigura o comunicare structurata si de inalta calitate cu privire la problemele ce afecteaza tranzactiile neprocesate
Se ocupa de situatii exceptionale si cazuri speciale
Se ocupa de toate cererile scrise sau verbale venite din partea clientilor (nelamuriri, reclamatii, etc)
Ofera solutii clientilor in momentul aparitiei problemelor, utilizand eficient reteaua Carestream
Isi foloseste discernamantul pentru a escala probleme la momentul potrivit si persoanei in cauza
Se asigura ca politicile Carestream, prevederile legale si cerintele de audit sunt indeplinite si respectate
Contribuie la atingerea indicatorilor de performanta stabiliti (ex timp de raspuns)
Contribuie cu idei pentru imbunatatirea procesului
Ia parte la activitatile de colectare, arhivare si evaluare de date referitoare la perceptia clientilor/partilor interesate/reprezentantilor oficiali pe tara asupra echipei de administrare de contracte de service
Se ocupa de procesul de preluare de contracte pentru orice tip de tranzactie/ comanda
Se ocupa de toate incidentele de calitate raportate de clienti/parti interesate/reprezentanti oficiali pe tara
Efectueaza sondajul eXceed in conformitate cu cerintele programei
Efectueaza apelurile in timpul orarului stabilit pentru a aduna numarul necesar de interviuri completate de catre clienti in limbile respective (numarul de interviuri eXceed completate pe saptamana).
Asigura calitatea in interviurile completate cu clientii.
Escaladeaza toate cazurile in care clientii nu sunt multumiti in ceea ce priveste compania/produsele/experienta cu departamentele de Vanzari si Service in conformitate cu procedura (deschiderea unui caz de escaladare in Vantive/CRM/email) si se asigura ca persoanele responsabile sunt informate.
Se asigura ca toate intrebarile din sondaj sunt adresate clientului si ca acesta cunoaste ce implica aceasta.
Aplica in mod corect codurile sondajului bazate pe feedback-ul primit de la client.
Se asigura ca enuntul legal de confidentialitate al apelului este intotdeauna citit si clientul va accepta inregistrarea acestuia.
Identifica in mod corect toate detaliile din sondaj si le noteaza in consecinta.
Informeaza Managerul de Proiect cu privire la toate inconvenientele intalnite in sondaj / felul in care acesta a decurs sau orice alta iregularitate intalnita.
Participa la sedintele saptamanale/ lunare ale echipei si ofera feedback in legatura cu programul eXceed.

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Cerinte:

– Cunostinte de limba Olandeza (B2), Franceza si Engleza (C1)
– Aptitudini PC, MS Office
– Orientare spre nevoile clientilor
– Atentie la detalii
– Abilitate de prioritizare a activitatilor si de tratare de sarcini multiple
– Competente inter-personale puternice si spirit de echipa
– Gandire analitica si capacitate de solutionare a problemelor
– Abilitati de comunicare in scris
– Abilitati de planificare
– Capacitate de sinteza;
– Motivatie profesionala;

Responsabilitati:

Rolul reprezinta interfata de comunicare a Departamentului de Service si a Departamentului de Logistica pentru piesele de Service.

– Administreaza relatia cu clientii prin furnizarea zilnica de suport operational via telefon, fax si e-mail
– Actioneaza ca singur punct de contact pentru client, comunicand toate informatiile relevante si asigurand multumirea clientului
– Suport telefonic sau in scris (prin e-mail sau fax) solicitarilor de asistenta tehnica venite din partea clientilor si a tehnicienilor
– Introduce in sistem datele oferite de client, astfel incat sa asigure rezolvarea problemei semnalate de catre acesta; adauga informatii pertinente pentru solutionarea cazului respectiv asigurand informarea cat mai corecta si completa a tehnicienilor care vor contacta sau vizita clientul
– Monitorizeaza constant situatia solicitarilor de service deja inregistrate; administreaza si coordoneaza rezolvarea cat mai rapida a cazurilor, tinand cont de termenii contractuali, contribuind la prioritizarea interventiilor tehnicienilor in vederea asigurarii satisfactiei Clientului
– Comanda piese de schimb pentru clienti
– Ofera tehnicienilor si managerilor acestora date despre echipamente (localizare, istoric), piese de schimb, date de clienti, persoane de contact
– Planifica, monitorizeaza si actualizeaza agenda tehnicienilor; se asigura ca detaliile legate de absenta lor de la servici (concedii de odihna, perioade de instruire sau concedii medicale) si modalitatea corecta de contactare sunt actualizate in mod adecvat
– Finalizeaza formalitatile necesare pentru inregistrarea in sistem a noilor echipamente
– Pe baza datelor existente in sisteme si a cerintelor specifice ariei de raspundere, intocmeste, supune aprobarii si trimite solicitantilor (clienti sau tehnicieni) oferte de pret pentru achizitionarea de piese si servicii

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ATRIBUTII PRINCIPALE SI RESPONSABILITATI :

Raporteaza saptamanal/lunar situatia debitelor
Ofera date pentru raportarea performantelor lunare si participa in sedintele legate de debite si credite
Identifica potentialii rau platnici si pregateste documentele necesare
Interactioneaza cu agentiile de credit
Asigura coordonarea intre departamente pentru a atinge obiectivele lunare (nr. zile restante, colectare debite)
Ofera suport si informatii pentru estimarile de debite si credite anuale, dar si trimestriale, contribuind astfel la dezvoltarea planului de afaceri
Participa si ofera suport auditului extern si intern
Participa/coordoneaza urmatoarele activitati : analiza balanta client, setare client nou, stabilire limita de credit, revizuire limita de credit,transmite echipei care aplica platile detaliile necesare pentru aplicarea corecta a incasarilor de la clienti
Aproba extensii de limita de credit, negociaza planuri de plati propuse clientilor.
Identifica si monitorizeaza conturile cu facturi scadente si ia actiunile necesare, minimizand cat mai mult impactul
Se asigura ca informatiile despre clienti sunt actuale, escaland schimbarile care necesita aprobare
Asigura colectarea facturilor scadente, ofera support pentru cele trimise in legal, dar si cele preluate de alte agentii specializate in activitatea de colectare
Asigura rezolvarea problemelor de pe conturile clientilor,negociind cu tact si creativitate cu clientii majori pentru a ajunge la o situatie favorabila
Documenteaza adecvat corespondenta cu clientii.
Coordoneaza activitatea de factoring.
Interactioneaza cu departamentele financiare din Europa si cele de Credit la nivel mondial pentru a asigura aplicarea consistenta a politicilor si procedurilor companiei.
Asista in orice proiect atribuit

SPECIFICATIILE POSTULUI:

NIVELUL DE STUDII: Studii superioare

CALIFICAREA NECESARA :

Diploma de absolvire a facultatii sau experienta in domeniu care sa echivaleze
Experienta de minim 5 ani in colectare debite
Experienta in procesele de leasing si factoring sau foarte buna capacitate de intelegere a acestora
Experienta de lucru in companii internationale si lucru in mediu multicultural
Disponibilitate de a calatori, mai putin de 5% din timpul total de munca

COMPETENTE PROFESIONALE SI APTITUDINI:

Cunoasterea la nivel avansat a limbii italiene si a limbii engleze la nivel mediu
Experienta SAP.
Experienta cu lucrul in programele Excel, Word si Powerpoint
Capacitatea de a identifica, a clarifica si a atinge obiectivele individuale
Capacitatea de analiza in detail, dar si in ansamblu a situatiilor
Capacitatea de a face fata schimbarilor si de a lucra in echipa pentru realizarea obiectivelor
Bune abilitati organizatorice- poate planifica, executa si controla sarcini multiple
Excelente abilitati de comunicare scrisa, verbala si de ascultare .
Aptitudini interpersonale : capacitate de a interactiona cu clientii interni si externi din diverse nivele ale organizatiei
Puternice abilitati de rezolvare a problemelor.

EXPERIENTA PROFESIONALA NECESARA:

Experienta de minim 5 ani in colectare debite
Experienta in procesele de leasing si factoring sau foarte buna capacitate de intelegere a acestora
Experienta de lucru in companii internationale si lucru in mediu multicultural
Experienta in a interactiona cu departamentele de Vanzari si Marketing.

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Job mission: Managing Back-office operations for direct sales trucks – transaction flows, approvals, technics, homologation, logistics, deliveries, production allocation program, etc.

Your responsibilities and everyday challenges:

Coordinates the Sales Administration Processes

Coordinates the selling contract process – via CRM or outside CRM (depending on the form of contract and transaction specific) for gaining efficiency concluding the sales contracts before signing off by the customer
Follows and monitors the weekly figures for Order Intake, Group Sales, Production quota, Group Stock and aligns these figures with market situation
Contribute and supports in discounts grid implementation and approvals of the transactions in CRM accordingly
Monitors and approves the data input related to KUFRI Planning in regards with production volumes and split per model/factory for monthly allocation. Planning for the remaining months of the year in relation with the factory capacity and market needs
Prepares the PPX support for monthly meetings (MMD and Truck Board) with the active contribution in preparing the figures for Sales New Trucks dept.(volumes, SoM, Monthly evolution)

Coordinates the Product Engineering Team and Processes

Supervise and monitors the technical specifications proposed for inventory trucks or for special trucks to be offered or launched into production
Supervise and monitors the individual and type homologations processes and propose solutions for gaining efficiency in this, while in parallel follows the processes to be aligned with the customer requests and department budgeting
Supervise the logistical processes for trucks transportation, finds alternative partners, concludes contracts with them, seeking cost and time optimisation
Monitors the bodybuilders negotiations and orders, including following the processes of Qualified Partner requirements and Due Diligence requirements
Monitors and coordinates the customs operations for trucks produced in Aksaray
Coordinates and monitors issuing of the homologation documents related to the new or used trucks, requested either by internal dept or by customers via MB Dealers

Coordinates and monitors the Deliveries Team and processes

Implements and establishes clear procedures for Hand Over the trucks – new trucks, Demo Trucks, Fuel Duel Trucks
Approves and monitors service operations for trucks retiring from Demo Program, Fuel Duel
Check and signs off the invoices for repairs, PDI, and other logistics operations (tachograph, fuelling, tires, etc)

Activity optimisation in the wholesale team

Monitors and supervise constantly development of the CRM for improving the transaction flow, introduction of campaigns, form of contracts, etc. as the system to respond to the users requests and to be able to provide valuable and reliable information’s for Managers
Creates synergies between various positions in the team in order to avoid redundancy and gain speed and accuracy
Sets up achievable targets for each member of the team in accordance with the department targets and the field of working for each position
Signs off contracts and documents in direct relation with BoA ranking

What we expect from you:

Proven experience in B2B (at least 4 years)
Excellent organizational and time management skills, ability to prioritize and complete numerous projects simultaneously
Analytical abilities, results-oriented, pro-active attitude
Problem solving skills, flexibility, adapting to the ever changing environment and reacting quickly to meet challenges
Excellent verbal communication, presentation and writing skills
Very good knowledge of PC-FOX-MS Office (Word-Excel); advantage: CRM knowledge
Depth knowledge of English; other languages would be a plus (German)
Able to cope with stress, display calm and positive energy
Creative and innovative
Leadership role: leading teams to achieve organisational goals; the ability to work alone and take a lead when hurdles arise or when tasks require completion
Willingness to learn and take on new opportunities
Thorough understanding of management procedures; fostering an environment of teamwork to ensure that all products are delivered on time and company goals are met

Additional information:

Contract period: unlimited

Target Position Class 51 after transfer and fulfillment of full responsibility

Become part of a global brand, give yourself a chance to develop an international network with colleagues worldwide and learn why the slogan “The best or nothing” fits Mercedes-Benz so well, as brand and as working environment.

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Looking for a new, exciting and fast-paced job in a dynamic and competitive global company?

We are looking for an Operational Sales and Service Representative, fluent in French, based in Bucharest to support our customers from Europe.

Your responsibilities will be:

1. Order Management & Customer Service

Answer all questions and inquires from dealer and dentist, mainly administrative and operational.
Processing of Dealer Orders (Order Input, Product Availability Checks, Order Confirmations, Price Letter, APP’s etc.) in a timely and qualitatively compliant fashion
Documentation and tracking of all requests in SIEBEL
Respect and reach the targets set by the Organization (e.g. Service Level)
Cooperation with credit department on Invoicing (Billing Verification, Credits, Commercial Invoices etc.)
Cooperation with logistics on delivery tracking, warehouse and transportation claims and returns organization
Cooperation with DSEs and DSMs; share of information on important customer/process issues
Response to Dealer Queries (Order Status, Delivery Schedule, Billing Discrepancies, Credit Changes etc.)

2. Technical Product Support:

Login to ACD according to the daily working hours and use auxiliary whenever required with previous notification to the Operational Team Manager
Handle simple traditional product complaints and general technical questions (like finding spare part number in Pricelist, help customers entering product license or answer if product is / or is not under warranty)
Calculation of warranty / pro-rata remaining on products and advice to dealers on handling of repair / exchange / upgrade
Complaint Handling of traditional products
Processing of Service Reports and invoicing of DSE interventions
Participation in the Medical Device Consultant Trainings

3. Marketing, Sales, Logistics, Systems and General Business Support

Day-To-Day Business Support
Pricing Communications, Dealer Discount Monitoring, Dealer Performance Program (DPP) Implementation, etc.
Translation of Marketing and Sales documents and small ad hoc translations for colleagues in other countries
Help with the Implementation of Promotions
Systems Implementation, Mailings, Creation of Promotional Packs etc.
Dispatch of promotional material, ordering of sell sheets for customers, information about availability of promotional material
Attend planned Trainings
Understand and respect Legal Requirements related to the followed Countries
Participate in Trade Shows and sales meetings as requested

4. Project Management

Have a profound knowledge of all existing processes
Lead or Support Projects to Establish or Refine Business Process, Operational Flexibility and Capability
Participate as a Member in Project teams
Identify potential improvement and continuously apply BPI (Business Process Improvement)
Participate in internal and external audits as directed by Quality Manager.

5. Sense of Customer Ownership

To Develop a good professional and work Relationship with colleagues, Customers and Opinion Leaders and Provide Exclusive Service for the Strategic Customers in EAMER

6. Annual Operating Plan (AOP)

To Implement Strategies defined by the Regional Sales and Service Director and the TMM’s in order to Maximize and possibly Exceed the Annual Operating Plan through contacting the Key Customers and Providing extra Marketing and Sales Support in Strategically Important Business Situations

Job specifications

SKILLS

Advanced French and medium English level
Business Education, Customer Service Experience (min 1 year)
Have an understanding of Technical Products, Radiology and Digital
Experience in Microsoft Office Package, SIEBEL and SAP
Knowledge of Lotus Notes, Access and other databases
Attention to Detail
Telesales Capabilities
Good Interpersonal Skills

BEHAVIOR

Leadership in Driving Internal Processes
Must have Sense of Urgency, must be able to recognize and set priorities
Close Teamwork, planning, technical team, DSM’s, TMMs, RSSDs and with other SSRs
Customer Service Oriented
Team Player
Positive Attitude
Ability to Work in a Multi-Cultural Environment
Excellent and Polite Manners and Clear Communications Capabilities on the Phone
Professional Appearance on the phone/during Customer Visits and Exhibitions

What we offer:

Training opportunities and career development plan;
Competitive financial package
Yearly performance evaluation and compensation based on your results
Exceptional office comfort: top office facilities and equipment
Private Business medical plan

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General Summary:
Responsible for maintaining high standards of customer service throughout product group(s). Assure that all escalated customer issues are adequately researched, and proper follow-up has been performed to customer satisfaction. Provide direct assistance to the Senior Technical Support Manager in the direction and general leadership of daily operations of his/her assigned team(s) in addition to offering telephone support

Responsibilities

Assisting in managing department objectives/plans and projects in an effort to meet divisional goals to insure client retention, promote revenue/success and customer satisfaction
Enforcing all policies and procedures within the Carestream Dental employee handbook and other appropriate documentation.
Assisting with employee selection, appraisal and development through training, counseling and project assignments.
Participating in developing and delivering technical and software skill training, and provide day-to-day direction to ensure proper customer related troubleshooting techniques to promote customer satisfaction.
Assisting with the direction of projects to ensure that commitments are met.
Managing escalated client service issues within product group.
Providing input for new product and features, product usability, and supportability and escalating issues when appropriate.
Assisting with the development and maintenance of internal and external client documentation, such as knowledge base, FAQs, client newsletters, etc.
Assisting in the coordination of the release and distribution of software updates as required.
Monitoring proper departmental procedures for call control, problem resolution and escalation.
Maintaining and increasing personal and team knowledge on applicable products/applications via training, documentation and personal research.
Performing special tasks/projects as assigned by his/her Supervisor.

Requirements

Bachelor’s degree in technical or business subject or equivalent business experience.
Demonstrated leadership and management skills in problem analysis, customer relations, organizational abilities, telephone etiquette, and in effective working relationships with other service/support groups.
Excellent verbal and written communication skills in English
Ability to make decisions independently.
Three (3) years experience in a technical service-related field and a thorough knowledge of all applicable operating systems and MS.
At least two (2) years management or leadership experience in a technical service- related field.

Work hours will be based on US Eastern Standard time zone. Your shift can be from 3pm -12am, 6pm- 3 am.

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Outline of Role
The IT Service Desk Agent is the single point of contact for Company’s end users when there is a service disruption and for service requests. The service desk
provides a point of communication with the users and a point of coordination for several IT groups and processes. The IT Service Desk Agent will provide first line technical support to end users. The successful candidate will have an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of the end user problems, which may range from straightforward to more complicated technical issues.

Responsibilities

Act as a single point of contact for phone calls and emails from Company’s end users regarding IT issues and queries.
Incident Management:
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Assign unresolved Incidents to appropriate Tier 2 Support Group
Log all Incident/Service Request details, allocating categorization and prioritization codes
Keep users informed about their Incidents’ status at agreed intervals
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Provide first-line investigation and diagnosis of all Incidents and Service Requests
Verify resolution with users and resolve Incidents in ITSM tool
Escalate Major Incidents to senior analysts
Provide 1st line support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices. Properly escalates unresolved queries to the next level of support.

Requirements

IT Bachelor’s degree preferred.
One years’ work experience on similar role.
Strong knowledge of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows – Servers, Mac OS.
Experience using of Microsoft Office products (e.g., MS WORD, EXCEL, PowerPoint, Outlook).
Good understanding of computer systems, mobile devices and other tech products.
Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions.
Possession of excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations
Possession of excellent oral and written communication skills, including high proficiency in the English language.
Ability to work under pressure and recognize the importance of teamwork in the support environment.

Qualifications

An ITIL qualification is preferable but not essential.

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Brand Protection Business Analysts Role
The Brand Protection Team is responsible for the mitigation of the diversion and discount fraud perpetrated against our products. This diversion is also known as parallel importing or grey marketing.

This position within BP group will be responsible for conducting business analysis and assisting in investigations of grey market leads. Frequently contributes to the development of new ideas and methods. The result of the work will provide the flow of the product, the discount activity, the parties involved, and provide the information necessary to assess whether a full audit is required in order to facilitate the company’s successful remediation of the activity.

Roles & Responsibilities
1. Apply industry-specific expertise to recommend and coordinate the development, enhancement, and maintenance of the business processes, and products using high- maturity methods, processes and tools
2. Combine industry expertise with a thorough understanding of information technology to develop innovative business solutions.
3. Lead business studies and present study results to the company senior management.
4. Work closely with regional manager and forensic auditor/investigator and cater to their business requirement reports.
5. Prepare and provide all required regional reports/information with regard to BP Quarterly reports and regional reports.
6. Process documentation and training the new case mgt team members.
7. Prepare Grey Market analytical reports and presentations which would help Auditor and investigator in making decisions.
8. Identify and raise the red flags with regard to grey market activities.
9. Ability to observe and read the pattern of escalations and report them to Manager/auditor.
10. Identifying and documenting the business issues.
11. Assist forensic auditor and investigator by creating financial reports and necessary documentation during audits/investigations.

Education, Experience & knowledge:

Graduation from any subject. Master degree would be an advantage.
Should have minimum work experience of 3+ years in a similar role.
Fluency in English
Data modelling and experience on performing predictive analysis.
Good communication and presentation skills – Written and Oral.
Should be a team player.
Good Microsoft office tools skills.
Knowledge of Order management tools, rebate tools and pricing tools would be an advantage.

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Primary Purpose of the Role
The Talent Acquisition Partner will sit in the Romanian Hub of the European Talent Acquisition Centre of Excellence (CoE) and will ensure that the countries managed by the Hub have the right people, in the right place, at the right time to execute their strategy. The Talent Acquisition team will work together to provide the business with the highest quality talent, within the right timescales and at the right cost. The Talent Acquisition Partner will hold full accountability for all stages of the hiring process, from attraction to onboarding whilst ensuring the candidates have a quality experience throughout every step.

Principal Relationships:

Talent Acquisition Manager of the Romanian Hub
HR Director Romania
Head of Talent Acquisition Europe
Management teams across Romania and other countries managed by the hub
Global sourcing Team

Key Responsibilities and Tasks:
Recruiting and Sourcing

Implement and deliver the resourcing strategy within the assigned perimeter
Responsible for the full recruitment lifecycle for all personally assigned requisitions from requirements definition, sourcing, selection through to on boarding and for the first 6 months of employees’ tenure
Support hiring managers in defining their needs and specifying requirements
Coach, challenge and advise Hiring Managers using recruitment and market data to inform and influence local and key hiring decisions
Manage all channels to the active candidate market including employee referral, e-sourcing, on and off line advertising, events and agencies
Accountable for proactively building talent pools and pipeline for future recruitment needs identifying new channels and bringing innovative ideas

Change Management & Continuous Improvement

Champion compliance with Group policies and procedures throughout the resourcing lifecycle, including ensuring comprehensive and accurate information is maintained in key systems (e.g. Workday) to consistent standards across the team
Collaborate with the other Talent Acquisition Partners of the European Talent Acquisition Centre of Excellence as required and share best practices and innovative solutions which could benefit to all.
Work in a collaborative manner with the various Talent Acquisition Centres of Excellence in the Group and the Global Resourcing Team to build a cohesive approach to managing talent across the Group

Employer Branding

Ensure all marketing channels used meet Group Global employer branding guidelines
Represent the Group at industry events in line with the company strategy
Participate actively to HR Communication actions: Career Fairs, internal or external events, campaign, etc.

Competencies required for role

Proven resourcing experience within a complex environment
Experience in the engineering and Technology skills market
Experience of identifying both passive and active candidates across a variety of attraction channels
Lead, model, manage and coach the organisation in best practice selection techniques
Able to positively influence at all levels of an organisation up to senior levels, and to develop valued relationships with managers and Candidates alike

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RESPONSABILITATILE PRINCIPALE:

Analiza rezultatelor si prevenirea riscurilor generate de proiecte si proceduri
Analizeaza si urmareste cauzele unor posibile derapaje, calculeaza impactul financiar si propune managerilor de proiect modalitati de remediere
Dispune de rezultate business foarte complexe
Prognozeaza impactul pe care diverse decizii il pot avea asupra implementarii unor proiecte si comunica rezultatele analizei catre management
Interpreteaza analize si rapoarte complexe, facand recomandari si/ sau decizii in probleme moderate sau complexe
Ofera expertiza si orientare pentru a imbunatati procedurile si stabilirea politicilor
Masoara, revizuieste si analizeaza eficienta si eficacitatea procedurilor definite
In echipele de proiect poate lucra in fazele de planificare, testare si implementare
Urmareste progresul performantei procedurilor si informeaza managementul la cerere
Construieste legături puternice cu celelate departamente si detine cunostiinte ridicate de business si proceduri in aria Business Risk Management
Sustine si asista managerii de proiect, oferind si analiza post-implementare acolo unde aceasta este necesara

ALTE RESPONSABILITATI:

Perfecţionare şi comunicare
Participarea la toate perfecţionările necesare şi furnizarea de opinii, informaţii şi recomandări pentru a contribui la îmbunătăţirea perfecţionărilor
Acordarea de asistenţă la cerere noilor angajaţi pentru îndeplinirea perfecţionărilor/sarcinilor din programul de angajare
Poate furniza sau poate ajuta la furnizarea de perfecţionări şi/sau prezentări cu privire la funcţia de Raportare sau la aspecte generale de afaceri
Acţionează ca un membru al echipei prin furnizarea de informaţii, analize şi recomandări în sprijinul eforturilor echipei
Asigurarea transparenţei informaţiilor, prin documentarea şi stocarea în mod corespunzător la
Punctele comune a informaţiilor de interes public
Respectarea politicilor de confidenţialitate şi de informaţii private ale HPE prin dezvăluirea informaţiilor generate în cadrul Centrului Operaţional Bucureşti exclusiv către receptorii autorizaţi
Asigură transparenţa şi disponibilitatea informaţiilor prin stocarea tuturor documentelor relevante la Punctul comun al echipei, pe site-ul web şi pe alte suporturi.

Reglementări interne

Responsabil pentru întreţinerea şi asigurarea echipamentelor departamentului deţinute de acesta pe durata angajării la HPE
Asigurarea de rezerve corespunzătoare şi predarea sarcinilor în timpul vacanţelor şi a altor perioade de absenţă
Aplicarea de politici de control şi de calitate pentru a se asigura că politicile HPE şi cerinţele de audit sunt îndeplinite
Responsabil pentru asigurarea conduitei personale, în conformitate cu standardele companiei cu privire la conduita în afaceri, reprezentând totodată compania
Realizează activităţi suplimentare atribuite de directori
Sprijinirea proiectelor de dezvoltare ale departamentului prin date şi acţiuni relevante.

Responsabilitati privind normele de sanatate si securitate in munca:

să îşi însuşească şi să respecte prevederile legislaţiei din domeniul securităţii şi sănătăţii în muncă şi măsurile de aplicare a acestora;
sa isi desfasoare activitatea, in conformitate cu pregatirea si instruirea sa, precum si cu instructiunile primite din partea angajatorului, astfel incat sa nu expuna la pericol de accidentare sau imbolnavire profesionala atat propria persoana, cat si alte persoane in timpul procesului de munca ; sa previna/minimizeze poluarea mediului;
sa participe la realizarea evaluarii riscurilor SSM, si la identificarea aspectelor de mediu
sa nu procedeze la scoaterea din functiune, la modificarea, schimbarea sau inlaturarea arbitrara a dispozitivelor de securitate proprii, in special ale masinilor, aparaturii, uneltelor, instalatiilor tehnice si cladirilor, si sa utilizeze corect aceste dispozitive
sa comunice imediat conducatorului locului de munca orice situatie de munca despre care au motive intemeiate sa o considere un pericol pentru securitatea si sanatatea lucratorilor, precum si orice deficienta a sistemelor de prevenire si stingere incendii
sa aduca la cunostinta conducatorului locului de munca si/sau angajatorului accidentele suferite de propria persoana
sa participe la instruirile SSM (la angajare, la locul de munca, periodice, la schimbarea locului de munca sau la transfer; la introducerea unui nou echipament de munca sau a unor modificari ale echipamentului existent) si sa-si efectueze examinarile medicale de medicina muncii la angajare precum si periodice
sa coopereze cu angajatorul si/sau cu specialistul SSM, atat timp cat este necesar, pentru a face posibila realizarea oricaror masuri sau cerinte dispuse de catre inspectorii de munca si inspectorii sanitari, pentru protectia sanatatii si securitatii lucratorilor
sa coopereze, atat timp cat este necesar, cu angajatorul si/sau cu specialistul SSM, pentru a permite angajatorului sa se asigure ca mediul de munca si conditiile de lucru sunt sigure si fara riscuri pentru securitate si sanatate, in domeniul sau de activitate
sa isi insuseasca si sa respecte prevederile legislatiei din domeniul securitatii si sanatatii in munca, precum si prevederile standardelor companiei
sa dea relatiile solicitate de catre inspectorii de munca si inspectorii sanitari
sa se supuna dispozitiilor de aparare impotriva incendiilor emise de conducerea societatii.

CERINTELE POSTULUI:

Limba engleza – nivel avansat (cunoaşterea unei alte limbi străine constituie un avantaj)
Experienţa anterioară de lucru
Cunoştinţe medii sau avansate de Microsoft Office (Outlook, Excel şi Access)
Cunoştinţe fundamentale cu privire la baze de date (SQL sau PL/ SQL sau T-SQL)
Bune aptitudini de comunicare
Simţ practic al afacerilor
Capacitate de analiza
Nivel inalt de acuratete, atentie la detalii,
Aptitudini de organizare planificare si control
Abilitate de a lucra cu conducerea

COMPETENTELE NECESARE:

Orientare către client – ţine întotdeauna cont de client
Valoros individual, dar un foarte bun coechipier
Flexibil şi adaptabil
Abilitate de a lua iniţiativa şi de a dezvolta soluţii
Abordare perfecţionistă privind munca cu detalii
Pronunţate aptitudini analitice
Abilitatea de a lucra sub presiune
Usurinta, claritate si coerenta in exprimare
Respectă termenele limită convenite
Furnizează rezultate de calitate
Înţelegerea diferenţelor culturale

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OBIECTIVELE POSTULUI:

Oferirea de suport operational clientilor si procesarea tuturor tranzactiilor primite de la clienti/parti interesate/reprezentanti oficiali pe tara.
Efectuarea sondajului eXceed pentru clienti urmarind ca feedback-ul primit sa fie documentat in conformitate cu cerintele companiei.

SARCINI SI RESPONSABILITATI:

Reprezinta interfata de comunicare a Departamentului de Service si a Departamentului de Logistica pentru piesele de Service
Reprezinta punct principal de contact pentru clienti, partile interesate si reprezentantii oficiali pe tara, comunicand toate informatiile relevante si asigurand
satisfactia clientului.
Indeplinind functia de dispecer, primeste telefonic sau in scris (prin e-mail sau fax) solicitari de asistenta tehnica venite din partea clientilor si a tehnicienilor
Introduce in sistem datele oferite de client, astfel incat sa asigure rezolvarea problemei semnalate de catre acesta; adauga informatii pertinente pentru solutionarea cazului respectiv asigurand informarea cat mai corecta si completa a tehnicienilor care vor contacta sau vizita clientul
Monitorizeaza constant situatia solicitarilor de service deja inregistrate (in sistemele Vantive/SCAN/Taigete); administreaza si coordoneaza rezolvarea cat mai rapida a cazurilor, tinand cont de termenii contractuali, contribuind la prioritizarea interventiilor tehnicienilor in vederea asigurarii satisfactiei Clientului
Desfasoara si monitorizeaza comunicarea cu clientul; isi imbunatateste constant aptitudinile generale de comunicare; in calitate de punct de contact pentru Client, ii comunica toate informatiile relevante in vederea asigurarii satisfactiei acestuia; modifica solicitarile clientilor ori de cate ori este nevoie; anuleaza solicitarie de acordare a asistentei tehnice la cererea clientului
Se asigura ca solicitarile venite din partea clientilor si/sau angajatilor sunt adresate in mod adecvat; acest proces poate fi indeplinit fie personal fie prin implicarea unui coleg sau superior – in cazul in care nu detine mijloacele sau cunostintele necesare
Aduce la cunostinta superiorilor in cel mai scurt timp posibil orice situatie in care are nevoie de sprijin sau care are potentialul de a crea nemultumirea unui client
Comanda piese de schimb pentru clienti
Ofera tehnicienilor si managerilor acestora date despre echipamente (localizare, istoric), piese de schimb, date de clienti, persoane de contact
Planifica, monitorizeaza si actualizeaza agenda tehnicienilor; se asigura ca detaliile legate de absenta lor de la servici (concedii de odihna, perioade de instruire sau concedii medicale) si modalitatea corecta de contactare sunt actualizate in mod adecvat
Comanda piese de schimb pentru tehnicieni, la adresele indicate de acestia
In situatii speciale, efectueaza formalitatile necesare finalizarii unor cazuri, prin inregistrarea in sistem a tuturor datelor referitoare la service-ul efectuat
Finalizeaza formalitatile necesare pentru inregistrarea in sistem a noilor echipamente
Pe baza datelor existente in sisteme si a cerintelor specifice ariei de raspundere, intocmeste, supune aprobarii si trimite solicitantilor (clienti sau tehnicieni) oferte de pret pentru achizitionarea de piese si servicii
Asigura arhivarea in format electronic a tuturor documentelor trimise clientilor si a celor primite de la acestia, (solicitari de asistenta tehnica, acceptari ale ofertelor de pret, comenzi de piese etc…)
Participa constant la documentarea si imbunatatirea proceselor precum si la monitorizarea si imbunatatirea perceptiei clientilor asupra echipei de Analisti Servicii Clienti
Se asigura ca politicile, regulamentele si cerintele de auditare ale companiei sunt indeplinite si mentinute la standardele stabilite
Contribuie la atingerea obiectivelor definite pentru proces si pentru fundamentele business-ului. (exemplu: timp de raspuns, nivelul de inventar, etc)
Identifica problemele procesului si sistemelor/aplicatiilor si le comunica Managerului de Proiect si personalului IT
Aplica instructiunile de munca primite/create pana la comunicarea schimbarii acestora de catre management – situatie in care instructiunile de munca trebuie sa fie mai intai validate de catre management
Participa la activitati de tipul de colectare, arhivare si evaluare a datelor referitoare la perceptia clientului in ceea ce priveste echipa Carestream
Participa la activitati bazate pe proiecte in cadrul procesului/echipei
Pastreaza relatiile cu clientii/partile interesate/ reprezentantii oficiali pe tara
Verifica situatia tuturor contractelor create
Reinnoieste contractele
Emite facturi
Preia si rezolva toate cererile si reclamatiile verbale/scrise primite din partea clientilor/partilor interesate/reprezentantilor oficiali pe tara
Participa constant la imbunatatirea procesului
Indeplineste oricare alte sarcini primite din partea superiorilor, acordand atentie termenilor comunicati
Administreaza relatia cu clientii/partile interesate/ reprezentantii oficiali pe tara prin furnizarea zilnica de suport operational via telefon, fax si e-mail
Actioneaza ca singur punct de contact pentru client, comunicand toate informatiile relevante si asigurand multumirea clientului
Evalueaza si monitorizeaza toate contractele conform cerintelor clientului
Creeaza noi contracte si le prelungeste pe cele existente
Anuleaza contracte in baza cerintelor si a procedurilor existente
Indeplineste asteptarile clientului
Emite facturi manual si note de credit in SAP
Ajusteaza orice contract oricand este nevoie
Informeaza clientii in legatura cu orice actualizare de pret conform procedurilor
Prezinta oferte cu preturi noi pentru echipamente si servicii noi precum si noi tipuri de contracte
Monitorizeaza si proceseaza toate tranzactiile (IMOS, SCAN, SAP) zilnic, efectueaza rapoarte si identifica solutii pentru problemele aparute
Se asigura ca nivelul de servicii este atins
Analizeaza informatiile operationale disponibile, identifica cauza problemelor recurente si intreprinde actiuni de corectare pentru clienti
Monitorizeaza proactiv contractele de service folosind diferite instrumente si rapoarte, avand scopul de a evita escaladari
Informatiile referitoare la orice ajustare de contract trebuie prezentate clientului in timp util, asigurandu-se transparenta
Asigura o comunicare structurata si de inalta calitate cu privire la problemele ce afecteaza tranzactiile neprocesate
Se ocupa de situatii exceptionale si cazuri speciale
Se ocupa de toate cererile scrise sau verbale venite din partea clientilor (nelamuriri, reclamatii, etc)
Ofera solutii clientilor in momentul aparitiei problemelor, utilizand eficient reteaua companiei
Isi foloseste discernamantul pentru a escala probleme la momentul potrivit si persoanei in cauza
Se asigura ca politicile Carestream, prevederile legale si cerintele de audit sunt indeplinite si respectate
Contribuie la atingerea indicatorilor de performanta stabiliti (ex timp de raspuns)
Contribuie cu idei pentru imbunatatirea procesului
Ia parte la activitatile de colectare, arhivare si evaluare de date referitoare la perceptia clientilor/partilor interesate/reprezentantilor oficiali pe tara asupra echipei de administrare de contracte de service
Se ocupa de procesul de preluare de contracte pentru orice tip de tranzactie/ comanda
Se ocupa de toate incidentele de calitate raportate de clienti/parti interesate/reprezentanti oficiali pe tara
Efectueaza sondajul eXceed in conformitate cu cerintele programei
Efectueaza apelurile in timpul orarului stabilit pentru a aduna numarul necesar de interviuri completate de catre clienti in limbile respective (numarul de interviuri eXceed completate pe saptamana).
Asigura calitatea in interviurile completate cu clientii.
Escaladeaza toate cazurile in care clientii nu sunt multumiti in ceea ce priveste compania/produsele/experienta cu departamentele de Vanzari si Service in conformitate cu procedura (deschiderea unui caz de escaladare in Vantive/CRM/email) si se asigura ca persoanele responsabile sunt informate.
Se asigura ca toate intrebarile din sondaj sunt adresate clientului si ca acesta cunoaste ce implica aceasta.
Aplica in mod corect codurile sondajului bazate pe feedback-ul primit de la client.
Se asigura ca enuntul legal de confidentialitate al apelului este intotdeauna citit si clientul va accepta inregistrarea acestuia.
Identifica in mod corect toate detaliile din sondaj si le noteaza in consecinta.
Informeaza Managerul de Proiect cu privire la toate inconvenientele intalnite in sondaj / felul in care acesta a decurs sau orice alta iregularitate intalnita.
Participa la sedintele saptamanale/ lunare ale echipei si ofera feedback in legatura cu programul eXceed.

Privind securitatea si sanatatea muncii

Respecta normele de Sanatatea si Securitatea Muncii si de PSI.

Privind regulamentele / procedurile de lucru

Respecta procedurile de lucru generale specifice companiei (programul de lucru, punctualitatea in intocmirea si predarea rapoartelor etc.).
Respecta Regulamentul Intern
Respecta termenele impuse de predare a situatiilor catre superiorul ierarhic.
Pastreaza confidentialitatea datelor si informatiilor la care are acces.

INDICATORI DE PERFORMANTA:

Se supune timpului de raspuns convenit pentru apeluri, e-mail-uri, fax-uri, plasari de comenzi; acestea vor fi calculate ca si diferenta dintre momentul
transmiterii cererii (inclusiv intarzieri, timp de asteptare, etc.) si momentul procesarii efective;
Calitatea / acuratetea introducerii datelor;
Greseli/escaladari venite de la superiori sau clienti/partile interesate/ reprezentantii oficiali pe tara;
Rezolvarea la timp a cerintelor din partea superiorilor, inclusiv proiectele individuale;
Calitatea comunicarii cu clientii/ partile interesate/ reprezentantii oficiali pe tara masurata prin feedback-ul primit, bazat pe activitatile standard de
sondaj. (Csat/Caremeter);
Actualizarea si completarea corecta si la timp a fisierelor
Se supune timpului de pauza alocat si orarului de lucru, astfel incat sa nu fie afectati indicatori ai preformantei si metricii apelurilor;
Scorul obtinut in urma monitorizarii tranzactiilor, conform indicatorilor de calitate
Realizarea la timp a facturarii alocate
Respectarea timpilor de raspuns pentru apeluri si e-mailuri
Respectarea pauzelor alocate si programul de lucru
Realizarea si trimiterea la timp a ofertelor de contracte noi/reinnoire de contracte
Introducerea in sistem a tuturor contractelor/ordinelor de comanda primite/acceptate in cadrul perioadei stabilite
Monitorizarea tranzactiilor in functie de instructiunile conforme calitatii
Identificarea si cuprinderea corecta a feedback-ului primit de la clienti
Respectarea intocmai a textului si formei din interviul eXceed (ex. Intrebari, enunturi de confidentialitate)

NIVELUL DE STUDII:

Absolventi facultate sau studenti aflati in an terminal de studii economice, limbi straine, tehnic.

CALIFICAREA NECESARA :

Calificare profesionala in domenii ca: servicii clienti, relatii internationale, gestiunea comenzilor, supply chain, logistica (precum si altele, potrivit cu nevoia de business)
Aptitudini PC, MS Office
Aptitudini limbi straine:
Limba engleza avansat (scris, citit, vorbit)
Limba franceza avansat (scris, citit, vorbit)

COMPETENTE PROFESIONALE SI APTITUDINI:
COMPETENTE:

Orientare puternica spre nevoile clientilor
Atentie la detalii
Tinuta profesionala la telefon
Abilitate de prioritizare a activitatilor si de tratare de sarcini multiple
Plurilingvist
Competente inter-personale puternice si spirit de echipa
Gandire analitica si capacitate de solutionare a problemelor
Spirit proactiv
Competente numerice
Abilitati de comunicare in scris
Abilitati de planificare

APTITUDINI:

Precizia si acuratete
Capacitate de a extrage si a raporta informatii;
Capacitate de sinteza;
Motivatie profesionala;
Incredere in sine si independenta decizionala;
Punctualitate.

EXPERIENTA PROFESIONALA NECESARA:

Minim 6 luni experienta anterioara de munca;
Experienta anterioara in relatiile cu Clientii. Departamente de Supply Chain si Logistica

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We all have a common purpose. What matters to you, it matters to us, equally. You are talented and motivated, ready to explore where the future takes you and we’re here to work with you side by side.

Globally, we are one of the leading engineering and construction groups in the world, but here in Bucharest, within our Financial Shared Services Centre (FSSC), we only focus on building your career, while providing financial support to our colleagues worldwide.

This role is an exciting career opportunity for those of you who are fluent in French and English and who aim at enhancing their knowledge in finance & accounting. For the beginning, some basic general accounting understanding would be a plus – we will help you anyway to learn everything you need to know.

The Billing Agent role is part of the Billings Team of our Financial Shared Service Center based in Bucharest.

While covering this position, you will be performing accounting tasks invoice issuing related, by applying established processes / procedures. You will also collaborate with project managers and cost controllers in order to monitor and ensure we bill our internal customers accurately.

Responsibilities

Prepare invoices & control revenue cycle considering: billing conditions, invoice processing and receivable balances
Issue invoices to customers / monthly customer statements (internally & externally)
Update customer files with issued invoices / billing conditions / contact information, etc.
Process credit memos
Enter invoices into customer invoicing web sites (when applicable)
Submit invoices by electronic data for internal approval and release to clients.

Requirements

Proficiency in French and English
Basic Accounting Knowledge is a plus.

“The you”
Team player | Customer oriented | Analytical | Attention to detail | Good communicator

Work-life balance

Working Hours in 2 shifts: 10:00 – 19:00 and 13:00 – 22:00* Monday to Friday
Motivational financial package & flexible benefits
Team activities / Events / Fun @Work
Wellness initiatives
Learning and Development programs / Career opportunities
CSR & Sports activities
Friendly work environment
Direct contract .

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Unlock Your Career Potential. Securing business. Cultivating new clients. Driving global growth. Here, you’ll build critical relationships with clients—from
Fortune 100 organizations to small, innovative businesses—and introduce them to our world- class workforce solutions. In return, we’ll support you along the way and help you build your skills, enhance your talents, and advance your career. Join our Sales team and unlock your career potential.

Key Responsibilities:

Reach or exceed assigned sales goals
Implement sales strategies and call prioritization
Develop and execute a cold calling strategy to target prospects
Mine existing and prospective clients for referral business
Establish and maintain good customer relations, with both internal and external customers
Connect customers& business needs with products and services
Cross-sell other solutions to existing clients
Build network via phone with key decision makers in a designated territory

Qualifications:

0-5 years successful sales experience; inside sales experience highly preferred.
Prefer those with prior business-to- business sales experience.
Excellent oral and written communication and customer relations skills.
Demonstrated sales aptitude, assertive, persistent, good listener, and self-motivated, excellent closing skills.
Well organized with highly effective time and activity management skills. Ability to manage multiple tasks.
Mature and self-confident with the ability to work under pressure.
Must be goal-oriented; must be able to reach and exceed monthly/yearly quotas.
Excellent systems literacy knowledge in MS Office, Excel, Word, Internet.
Able to work independently as well as with a team.
Fluency in both English and one of the following languages (French, German, Spanish, Italian, Dutch)

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Develops and ensures state of the art technology implementation and product performance alignment with architectural guidelines.

Responsibilities

Always be in touch with the Solution Architect to ensure the consistency of the technical solution
Help team to master and grow technical skills
Provides guidelines and expertise on technology implementation design
Pilot the diagnostic and the resolution of complex issues
Ensures technical best practices alignment between teams and promotes new ones
Verify that the level of quality of the solution is in conformance with the quality objectives
Development of first functioning prototypes
Prototype testing
Front-/back-end engineering of stable, smoothly functioning products
Lead discussions on technical solutions and product ideas in design reviews, pair programming, and code review
Discuss with the Product Owner to define the implementation with the best value/effort ratio
Develops and document the Stories of the Sprint with other team members
Create automated tests (unit, api, integration, function) in a continuous integration environment
Ensure that the best practices are in place in accordance with the Lead Developer guidance and promotes new ones
Is responsible for the quality of the product

Requirements

Degree in computer science, electrical engineering (or another relevant engineering field)
Experience of at least 5 years in a similar position. Experience in leading a team and managing an Agile project.
Proficiency in Java 8, Spring Boot, Groovy, NodeJS, API restfull, SQL, PostgreSQL, Git, TDD
Familiarity with Model View Controller (MVC) design patterns, Object-Oriented Programming (OOP) and development best practices, code review
Leadership
Managing technology resources
Business sense
Good knowledge of industry perspective
Analytics skills
Interest in innovative technologies and desire to work on pioneering engagements
Methodological competence, e.g., agile software and test-driven development
Strong drive and motivation
Fluent in English (verbal and written), French would be an advantage

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Responsibilities

We are looking for energetic, self-starter to design, develop, maintain and support .Net complex applications within our proprietary software solutions and to be involved in the upgrade company legacy application into .Net modern application. As an Application Developer, the responsibilities include the development and support of data conversion utilities in all phases of the software development lifecycle.

Develops & supports the various in-house developed applications used by the Company;
Designs & creates software modifications, enhancements and new applications;
Provides documentation, explanations and assistance to internal staff;
Involved in basic project and report design;
Reviews and recommends database design and changes;
Coordinates & performs testing for support as well as for new/modified applications;
Performs technical analysis to support the effective & efficient development efforts;
Participates in project teams, as required;
Assists in the rollout (cutover) of technical & business application fixes as well as systems enhancements & larger project initiatives.

Requirements

Bachelor’s Degree, preferably in Computer Science or equivalent business experience;
3+ years of software development experience in .Net platform (C#);
Strong experience in Asp.Net MVC (Razor), HTML, JavaScript/jQuery, Bootstrap (3/4);
Strong experience with at least one JavaScript frameworks/libraries such as Angular 2/4, AngularJS or ReactJS;
Basic understanding of OOP;
Basic experience in CSS;
Good oral and written English communication skills;
Must be able to work independently or as part of a team.

Nice to have

Experience in betting applications development;
Experience with .Net Core (Asp.Net Core);
Experience with OData service consuming;

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Key Activities:

Collaborate in defining server strategy and architecture for our games
Create and implement deployment strategies
Develop back-end solutions that can work with a high number of concurrent users and maintain fast response times
Design, develop and deploy backend features and APIs for our games
Server API design, performance profiling, and optimization
Constant testing, monitoring and tuning to keep our game services performant and available
Document system specifications, including requirements gathering

Experience and Qualifications:

Strong programming skills coupled with demonstrable architecture/design abilities
Proficient with scalable server-side programming (concurrency/ synchronization and distributed systems)
Deep knowledge of database design and optimization
Strong knowledge of cloud computing services like AWS, Azure or similar
Strong practical knowledge of current server technologies like REST, SOAP or similar
Strong knowledge of at least one mainstream server programming language – Java, Python, C#, NodeJS.

Would be a plus:

Experience with development on mobile platforms and for a high number of concurrent users
Practical experience with the lifecycle of a user query, from request to an API endpoint, up to updating cold storages reliably and consistently
Experience in collaborating with client-side engineers and implementing full-stack features (backend to client, end-to-end)
Knowledge about Erlang and Go.

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Responsibilities

We are looking for an energetic self-starter to design, develop, maintain and support .Net complex applications within our proprietary software solutions and to be involved in the upgrade company legacy application into .Net modern application. As an Application Developer, the responsibilities include the development and support of data conversion utilities in all phases of the software development lifecycle.

▪ Develops & supports the various in-house developed applications used by the Company

▪ Designs & creates software modifications, enhancements, and new applications

▪ Provides documentation, explanations and assistance to internal staff

▪ Involved in basic project and report design

▪ Reviews and recommends database design and changes

▪ Coordinates & performs testing for support as well as for new/modified applications

▪ Performs technical analysis to support the effective & efficient development efforts

▪ Participates in project teams, as required

▪ Assists in the rollout (cutover) of technical & business application fixes as well as systems enhancements & larger project initiatives

Requirements

▪ Bachelor’s Degree, preferably in Computer Science or equivalent business experience;

▪ 5+ years of software development experience in .Net platform (C#);

▪ Strong experience with OOP;

▪ Strong experience with MS SQL Server and Entity Framework;

▪ Strong experience in building and maintaining web applications and services (Web API, MVC);

▪ Experience with .Net Core (Asp.Net Core, Entity Framework Core) is a big plus;

▪ WCF is a plus;

▪ Basic experience with HTML, JavaScript/jQuery, CSS;

▪ Good oral and written English communication skills;

▪ Must be able to work independently or as part of a team;

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The QA Automation Engineer designs test processes and procedures used to ensure that software operates within defined requirements. Implements test plans and validation strategies. Identifies and investigates issues found during testing.

Works closely with software developers and software quality analysts to resolve issues. Develops and maintains automated test scripts to reduce repetitive manual testing. Also, is considered highly skilled and disciplined. May assist less-experienced peers. Conducts complex work important to the organization. Contributes to the measurable team and/or organizational objectives.

TASKS PERFORMED

Communicates effectively with the technology leadership team
Works with cross-functional teams to plan and estimate work
Exudes professionalism and maintains a calm demeanor in stressful situations
Collaborates across multiple teams to effectively achieve goals
Creates test plans and/or quality framework for testing projects
Ability to multitask effectively
Team-wide subject matter/product advisor
Identifies subtle or obscure impacts of proposed changes
Anticipates and communicates risk during planning
Understands the basics of security testing and compliance
Identifies opportunities and initiates improvements to the team’s processes
Ability to lead major project initiatives
Fosters communication and collaboration across teams
Mentors junior associates
Functions as a quality subject matter expert in their area

KNOWLEDGE

Solid understanding of distributed computing architectures
Able to actively participate in developer code reviews
Ability to create effective load test scripts, load test planning /APM
Understanding of networking and network infrastructure
Ability to utilize programming languages: Java, Python
Use of bug tracking tools (Bugzilla, Jira)
Able to write SQL queries (analyze/validate data) and Views / Stored Procedures.

Sediul din Bucuresti : Telefon – +40 21 317 13 35 B-dul Iuliu Maniu nr.7, corp A3, et.3, sector 6

Understanding of XML, HTML.
Knowledge of principles of relational databases.
Ability to create effective test automation using Selenium and open source packages.

SOFT SKILLS

Ability to prioritize workload to effectively meet deadlines
Understands QA concepts regression testing, functional testing, system integration testing
Analyzes requirements and is able to identify test scenarios
Ability to work autonomously and with a medium sized team
Identifies problems and documents the results and findings
Ability to provide estimates based on effort and risk
Time management
Fluent in English both written and verbal
Willingness to learn / Flexibility to work with different lines of AG business

EDUCATION REQUIRED:

Computer Science / related field or a suitable combination of education and work experience.

ABOUT THE COMPANY

The company is a creator and manufacturer of innovative social expression products that assist consumers in enhancing their relationships to create Happiness, Laughter and Love.

Headquartered in Cleveland, Ohio, the company has offices worldwide in Canada, UK – Europe, Australia, Asia and generates annual revenue of approximately $1.9 billion.

The Bucharest Office (in Cotroceni Business Center – close to Politechnica University and AFI) offers support for the Corporation Teams in the Data warehouse, System Engineering, QA Automation Engineering, Web & Mobile Development arias.

We are a young, ambitious and dynamic team, growing together with the company through high training programs offered by our specialists in a variety of technologies, across all platforms:

Oracle, SQL, Informatica, Teradata, ETL, Unix/Shell Scripting, QlikView – Data Warehouse;
Python, Java, C#, JavaScript, HTML, CSS, Endeca, SAP, Node JS, Android, iOS – Web & Mobile;
Linux, Microsoft Windows – Active Directory, Exchange 2010, VM-Ware – System Admin;
Avalanche, JMeter, Selenium – QA Automation and much more.

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Our company is a leading financial services provider in global growth markets, delivering innovative technology that enables billions of people and millions of merchants to buy and sell online.

Operating in 17 growth markets, we are dedicated to creating a fast, simple and efficient payment process for merchants and buyers. Over 300.000 merchants trust us every day, like Allegro, AmRest, Avon, Blue Air, Makro, Orange, PKP Intercity, Play, Showroom.pl, TUi, Virgin Mobile. In Romania, we work with partners like Telekom, Paravion, eMAG, UPC, Elefant.ro, Altex, Flori de Lux, Magnolia, NN Asigurari, Allianz Direct, Eventim.ro, Decathlon, Fashion Days and others.

Our 250+ payment methods and PCI certified platforms are designed to meet every consumer’s needs. The markets in which we operate represent a potential consumer base of nearly 2.3 billion people and a huge growth potential for merchants.

We have more than 1,800 payment specialists based in these local markets and we won’t stop here. We want you to be a part of our team!

Responsibilities and key activities
• Own and drive development, testing and delivery of best quality features in a cross functional environment; understand business needs and push great software to production
• Design core, backend and frontend software components that can scale as our product does;
• Responsible for resolving any production issues when they arise;
• Conduct design and code reviews;
• Analyze and improve efficiency, scalability, and stability of various product components and system resources;

Professional Requirements

MUST HAVE
• Solid knowledge of software engineering principles (OOP, Domain Driven Design, Programming and Agile best practices, etc.);
• Advanced knowledge of relational and non-relational databases, preferably MySQL;
• Advanced knowledge of APIs, web protocols and services (REST, SOAP, HTTP, SOA, Microservices, API First approach)
• Experience building large-scale applications and refactoring it;
• Experience with unit/integration/functional/exploratory tests;
• Ability to deliver value in an Agile development environment – experience in working Agile (Scrum, LeSS, Kanban)

NICE TO HAVE
• Not be afraid to code across several programming languages from PHP to Java, Python or JavaScript;
• Async processing (RabbitMQ, SQS);
• Systems knowledge and basic shell scripting (RedHat/CentOS but not only);
• Cloud computing knowledge (not just buzzwords, we use: Docker, Ansible, Terraform, AWS);
• Virtualization solutions and alternatives (what we use: Docker, Swarm, Kubernetes, ECS);
• Continuous Integration (we have 3 different environments before pushing to production);
• Blue-green deployment pattern (one button and we’re moving code to production without downtime);
• Monitoring the application and infrastructure for the best performance (we use JMeter, AppDynamics, NewRelic, Zabbix, and play with a bunch of others);
• Knowledge about Security concepts;
• Open Source contributor (we use tools built by the community and want to contribute also);

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We are looking for motivated and bright individuals that thrive in a dynamic environment and are comfortable contributing fresh ideas, and welcome learning opportunities. Initiative, ownership, strong analytical and communication skills are important for this role.

Qualifications

6+ years of relevant software development experience
5+ years of hands on experience developing in Java/J2EE and knowledge of Object Oriented design concepts and design patterns required
Working experience with Web service technologies such as REST, JSON, SOAP, XML and JDBC
Experience in XHTML / HTML5, CSS2, CSS3, XML, JavaScript, Ajax, and modern JavaScript libraries (e.g., AngularJS, jQuery, NodeJS) a plus
Experience with emerging technologies supporting in-memory, multi-threading, multi-processor and multi-model platforms like Spark, Ignite, MongoDB, Hazelcast etc.
Experience with Azure cloud technology, DevOps and Jenkins required
5+ years of hands on experience with structured / unstructured database, SQL, database object modeling, performance tuning and data warehousing concepts (Oracle preferred)
Understanding of WildFly, WebLogic, Tomcat
Unix/Linux shell scripting a plus
Experience with security concepts (authentication, authorization, encryption, digital signature), SSL, web service proxies, firewalls, multi-protocol gateways.
Understanding of agile development methodologies and test-driven development practices
Working knowledge of distributed systems and service-oriented architectures
Proven track record of managing resources, srong verbal and written communication, interpersonal and collaborative skills
Ability to work well in team and independently
Keeps up to date on emerging technologies

Responsibilities

Work in an agile team to build solutions used in the Enterprise environment for front-end and back-end applications;
Research, plan and implement integrations with various systems applications;
Create structured, testable code in Java
Perform research on various technologies and define architectural improvements;
Build prototypes or core features;
Help integrating teams by providing answers or propose solutions.

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Requirements

Bachelor’s Degree in Computer Science or Computer Engineering
5+ years experience in the field of IT, ideally including roles as business analyst, project manager, product owner, solutions architect with technical background
Experience in project management process, methods and documentation
Excellent communication and presentation skills
Ability to see the big picture, to evaluate the business impact of issues and to prioritize among multiple requests
Ability to clearly communicate ideas and result, both written and orally
Ability to accurately assess a project’s complexity (e.g. the period of time and resources needed to complete requirements)
Ability to work with multiple teams (both in-house and/or remote)
Structured work style, detail orientation, time management skills
Ability to understand business processes and connect them to IT Systems logic
Self-motivation to achieve consistently high quality results

Job Description

Lead projects end-to-end (assessment, planning, implementation)
Gather, document and analyze business needs and requirements
Work cross-functionally and globally with our client internal, corporate or external stakeholders to execute and drive projects
Ensure the integrity and consistency of data/information streams throughout the business cycle
Perform daily analysis of the business performance, customer behavior and site functionality
Ensure close interface with business owners on offering optimization and improvements
Support product innovation and product development
Make sure the products create value for our customers and meet market demands

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1. Job Details
This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Interfaces: primarily interacts with FO engineers and BO engineers, customer technical staff, Incident Managers, Technical Coordinators and Line Manager
Work in an international environment, with customers and suppliers
Work in Day or Night shift, but should in all cases be capable to do a regular Flexi shift (to cover illness, vacation, training etc).
Availability for travel

2. Main activities & Responsibilities

Network surveillance, 1st level restoration and preventative maintenance
Monitor, perform troubleshooting, fault acknowledgement and fault analysis
Work with the application for trouble ticket management
Maintain the service delivery level within the agreed SLAs
Follow-up on incidents, registered but not solved, escalated to next level support.
Interpret / understand technical information and prepares technical documentation
Working independently and within team to keep the competence and skills up to date
Solve standard problems based on the existing procedures
Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)
Use effectively telecom knowledge to manage faults and customer demands
Ensures first level support, preparation and consolidation of all changes performed in own competence domain area.
Ensures the fault management process & methods, acting as a first line trouble shooter by performing a technical impact analysis of every incident.
Apply change management process in place
Notifies incidents to the customer, management and other possible stakeholders (client facing entities, vendors, technical support) and follows the escalation matrix
Accountable to create a trouble ticket for any fault in the network and takes responsibility that WLA/SLA objectives that are meet.
Expected to stay informed of current news, system information, changes and updates relevant to our user community
The FO Technician monitors the alarms and prioritizes the service impact in case of technical issues that affect the customer’s network, both reactive as preventive
Comply with: Trouble Ticketing Handling Process, Management Escalation Process, Critical Escalation Process, Customer Service Level Agreements, Conference Bridge Etiquette Process
Support in developing a training plan and giving trainings for technicians at lower career stages.
Follow instructions and recommendations from Shift Leader, Technical Coordinator and Team Leader

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Ideal candidate
We are looking for candidates with the following qualities:

Career oriented, independent, willing to learn, strong technical and business aptitude
Proven track record of being a top achiever
Willing to travel internationally and work in high pace, flexible consulting environment
Client focused, strong communicator, and strong leadership skills

Skills/Experience required:

Strong technical skills and demonstrated ability to write complex SQL queries
Exceptional oral and written communication skills
Ability to handle and prioritize multiple tasks
3+ years working with Microsoft SQL Server database features and database objects.
3+ years of experience reading and writing intermediate to advanced MSSQL code, and perform SQL tuning
Experience building custom transactional database applications
Proven experience with developing Data Warehouses
Strong analytical and problem-solving skills.
Data integration with cloud databases is a plus
Consulting Experience is a plus
Previous experience with SPM/CPM solutions is a plus.

Job description:

Develop complexe MSSQL code on large-scale environnements
Work with Azure for Enterprise Data Warehouse and develop code for it
Communicate with the team on providing solution ideas and best practices
Discuss with client on regular basis to understand requirements and development changes
Provide detailed documentation for delivered solutions
Assist in solution testing and UAT for clients

Our Company
We specializes in the design and deployment of Corporate Performance Management (CPM), Sales Performance Management (SPM), and Business Intelligence (BI) solutions across various industries. Our experts have many years of industry experience and have led large implementations for Fortune 1000 companies across the world. Our professional services team has expertise in designing and implementing solutions for:

Budgeting, Planning, and Forecasting
Incentive Compensation Management
Sales Forecasting
Financial Reporting including XBRL
Business Intelligence
What-if Analysis & Modeling
Consolidations

We offer world class consulting services and deliver customer focused results. For companies evaluating a CPM, SPM, or BI solution, we take a platform-agnostic approach, considering the customer needs as the primary factor in helping them decide on a platform. Our product expertise includes:

IBM Cognos BI, TM1, FSR, and CDM
Delbridge SPM
Oracle BI, Hyperion Planning, HFM, Essbase
SAP BPC, HANA
Clarity Systems (with specialization in upgrades to Clarity 7)
Prophix
Tagetik
Vena
Anaplan
Adaptive Insights
Microsoft Analysis Services (MSAS)
Thomson Elite 3E/Enterprise

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We are looking for an experienced DBA to join our ranks, in our Bucharest tech office.

Responsibilities:

Setting-up and maintaining replication.
Setting-up and maintaining a backup and disaster recovery strategy.
Monitoring health and performance for several servers on a daily basis.
Reporting query performance issues to the product teams (and suggesting optimizations);
Troubleshooting and fixing performance issues (tuning configuration options).
Working with several product teams to make sure their queries are designed for performance.
Involved in the database design process, advises the developers on how to design new databases and how to optimize the structure of existing databases.

Required skills:

Advanced knowledge and experience in MySQL database architecture and system design.
Advanced knowledge and experience in MySQL database performance tuning principles.
4+ years of experience as a MySQL DBA in a high traffic, transactional environment.
Experience with data sharding, horizontal partitioning, Galera or Percona cluster.
Experience with MySQL Replication, with both Master-Slave and Master-Master.
Experience in administration of InnoDB.
Ability to work cooperatively with software engineers and system administrators.
Problem-solving expertise and attention to detail
Experience in Linux environment with understanding of the operating system.
Linux shell scripting.
Advanced knowledge and experience in physical and logical database design.
Support operations for both development and production databases.
Experience and success in automating administrative tasks.
Ability to work on call and provide 24/7 production support.

Nice to have:

Oracle DBA experience.
MongoDB, PostgreSQL, MS SQL experience.

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