Jobs

Requirements

Knowledge of partner/ sale support;
Proven and extensive MS Excel and share point management knowledge
Proficient in English language
Project management and communication skills, with ability to build and maintain strong internal/external relationship
Excellent communication skills (internal and external communication)
Strong analytics, diagnosing and problem solving skills
Ability to drive activities to closure and get things done pragmatically
Accountability, motivation & commitment in a high pressure and uncertain environment
Experience working in complex, culturally diverse and distributed environment
Ability to work independently in a distributed organization and remain focused and committed
High accuracy level, attention to details;
Organizing, planning and control skills;
Excellent organizing spirit
Resistance to stress and flexibility
Fast accommodation and learning capacity
Prior work experience (at least 3 years’ experience in a business or partners support role)

Job responsibilities

This role is the interface and liaison between the different teams within the BRM organization, Global Ops and business. The role focuses on implementing controls and procedure in accordance with Ethics & Compliance regulations, resulting from internal &external investigations into alleged violations of the company’s partner code of conduct and other contractual framework previously defined:
Engage with the internal and external stakeholders to obtain relevant and needed information according to the case
Analyse data collected and create an exhaustive analysis which backs up the case
Work with confidential data and properly communicate the results of the findings
Support the different audit actions by implementing the needed remediation actions requested by the different legal and compliance functions
Understand the country’s legislations and requirements to implement the corrective process
Design, train, communicate & follow up on the processes that have been put in place
Monitor implementation of remediation actions

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General Summary:
Responsible for maintaining high standards of customer service throughout product group(s). Assure that all escalated customer issues are adequately researched, and proper follow-up has been performed to customer satisfaction. Provide direct assistance to the Senior Technical Support Manager in the direction and general leadership of daily operations of his/her assigned team(s) in addition to offering telephone support

Responsibilities

Assisting in managing department objectives/plans and projects in an effort to meet divisional goals to insure client retention, promote revenue/success and customer satisfaction
Enforcing all policies and procedures within the Carestream Dental employee handbook and other appropriate documentation.
Assisting with employee selection, appraisal and development through training, counseling and project assignments.
Participating in developing and delivering technical and software skill training, and provide day-to-day direction to ensure proper customer related troubleshooting techniques to promote customer satisfaction.
Assisting with the direction of projects to ensure that commitments are met.
Managing escalated client service issues within product group.
Providing input for new product and features, product usability, and supportability and escalating issues when appropriate.
Assisting with the development and maintenance of internal and external client documentation, such as knowledge base, FAQs, client newsletters, etc.
Assisting in the coordination of the release and distribution of software updates as required.
Monitoring proper departmental procedures for call control, problem resolution and escalation.
Maintaining and increasing personal and team knowledge on applicable products/applications via training, documentation and personal research.
Performing special tasks/projects as assigned by his/her Supervisor.

Requirements

Bachelor’s degree in technical or business subject or equivalent business experience.
Demonstrated leadership and management skills in problem analysis, customer relations, organizational abilities, telephone etiquette, and in effective working relationships with other service/support groups.
Excellent verbal and written communication skills in English
Ability to make decisions independently.
Three (3) years experience in a technical service-related field and a thorough knowledge of all applicable operating systems and MS.
At least two (2) years management or leadership experience in a technical service- related field.

Work hours will be based on US Eastern Standard time zone. Your shift can be from 3pm -12am, 6pm- 3 am.

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Outline of Role
The IT Service Desk Agent is the single point of contact for Company’s end users when there is a service disruption and for service requests. The service desk
provides a point of communication with the users and a point of coordination for several IT groups and processes. The IT Service Desk Agent will provide first line technical support to end users. The successful candidate will have an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of the end user problems, which may range from straightforward to more complicated technical issues.

Responsibilities

Act as a single point of contact for phone calls and emails from Company’s end users regarding IT issues and queries.
Incident Management:
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Assign unresolved Incidents to appropriate Tier 2 Support Group
Log all Incident/Service Request details, allocating categorization and prioritization codes
Keep users informed about their Incidents’ status at agreed intervals
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Provide first-line investigation and diagnosis of all Incidents and Service Requests
Verify resolution with users and resolve Incidents in ITSM tool
Escalate Major Incidents to senior analysts
Provide 1st line support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices. Properly escalates unresolved queries to the next level of support.

Requirements

IT Bachelor’s degree preferred.
One years’ work experience on similar role.
Strong knowledge of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows – Servers, Mac OS.
Experience using of Microsoft Office products (e.g., MS WORD, EXCEL, PowerPoint, Outlook).
Good understanding of computer systems, mobile devices and other tech products.
Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions.
Possession of excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations
Possession of excellent oral and written communication skills, including high proficiency in the English language.
Ability to work under pressure and recognize the importance of teamwork in the support environment.

Qualifications

An ITIL qualification is preferable but not essential.

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Key Responsibilities & Duties:

Work with our 3rd party suppliers and in-house team to develop product marketing messaging that differentiates our products from others in the market.
Assist in creating and maintaining a base of suitable marketing materials, including brochures, leaflets, promotional giveaways and exhibition collateral.
Work with our 3rd party suppliers and in-house team to plan the marketing materials for the launch of new products and releases and coordinate the cross-functional implementation of the plan.
Coordinate, assist and participate in branding implementation.
Market intelligence – be the expert on the competition – how to position our products, the campaigns we are running and our product capabilities.
Provide internal marketing support to sales, product and supplier relations.
Liaise and network with all operational departments, updating them on a regular basis on developments within Marketing and working with them on cross-functional projects.
Foster a strong relationship with suppliers, agencies and media partners.
Contribute to an effective, efficient and productive marketing department by ensuring that the appropriate structures, systems, competencies and values are followed.
Work with our 3rd party suppliers and in-house team to optimize the daily online marketing of our markets.
Increase the understanding and analyses of marketing campaigns and based on outcome propose most efficient ways of media buying.
Plan, monitor and implement marketing campaigns; which include but not limited to Conferences/Exhibitions/Events.
Cooperate with HR team in recruitment process for marketing related positions.

Qualifications:

4 years+ experience working in a similar marketing role in a B2B environment.
Project coordination skills.
People management skills.
A doer and self-driven individual.
Demonstrable creative outlook.
Experience from operational work in an online or digital marketing environment.
Analytical mindset.
Good understanding of web analyses, banner flows and conversion optimization.
Experience in SEO, content marketing, marketing database, email, social media and display advertising campaigns.
Strong analytical skills, strong project management skills and well-honed communication skills.

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We set out to empower organizations determined to make sense of their data, by providing a full-stack big data ecosystem running in a high performance bare-metal cloud. Offering the most reliable, scalable and extendable cloud-based platform purpose-built for big data is the number one goal of our team. We have offices in Chicago, London and Bucharest.

As part of our team, you will be contributing to the shaping of the big data market, working alongside a very experienced team. Our bread and butter are cutting-edge technologies such as Apache Cassandra, Couchbase, Apache Mesos, Apache Spark, Apache Hadoop and we combine them in novel ways to enable data-driven, world-changing ideas.

We spare no effort to encourage a dynamic environment that supports continuous learning and development, so feel free to bring your heart to work.

What you’ll do

Resolve product or service problems by: clarifying the customer’s request, diagnosing the cause of the problem; collaborating with SysOps, NetOps, R&D, and Product Management, selecting and explaining the best solution to solve the request, and by following up to ensure resolution;
Provide technical customer support, problem resolution and follow-ups in the ticketing system; ticket match-making with existing or new bugs/issues in JIRA and notifications for Q&A and Dev teams;
Escalate troubleshooting requests to the next level of support when necessary;
Official corporate communications in English for customers regarding outages, new releases and new features, in both written and oral mediums;
Create and maintain knowledge-based articles and documentation on company’s internal wiki page (for fellow colleagues);
Proactively act as continuous improvement agent for our products;
Actively contribute to the team’s start-up by assisting in developing work-flows and procedures, and in the design of the process of creating unforgettable positive customer experience;
Provide account support where required;
Assist with placement of orders, refunds, or exchanges;
Take part in special projects as needed.

What we’re looking for

Knowledge in managing Linux systems (CentOS, Debian, Ubuntu): proprietary package management systems, filesystems (ext3, ext4, xfs, NTFS, FAT32, ramdisk), proprietary configuration files, etc.;
Knowledge in managing Windows systems;
A basic/ good understanding of network related concepts such as the TCP/IP stack, VLANSs, static routing;
Good understanding of DNS, DHCP, NTP;
A basic understanding of storage related concepts such as RAID schemes;
Ability to code script and debug in Python or Bash is a plus;
Excellent English writing and communication skills;
Highly developed sense of integrity and commitment to customer satisfaction;
Strong decision making and problem solving abilities, enjoy troubleshooting;
Fast learner, keen for knowledge and curious;
Willingness to work a flexible schedule and night shifts + weekends;
Open to change – given the fast paced environment;
Excellent team player and an independent worker as well.

We offer:

Flexible hours;
Informal, nonconformist work environment, lots of fun;
Freedom of using technology to ease your work efforts;
A lot of variety in your work;
Assisted learning;
Opportunity of and support for growing into new roles (SysOps, NetOps, R&D, Product Management, Marketing & Sales, etc.) according to what you would like to do next.

Note: Being part of an IT startup can be a lot of fun. It offers rewards and responsibilities that are unheard of in corporate environments. It can provide a quick path to the stratosphere of IT, as it has to move a lot quicker and with much less resources. We will offer you the means to evolve, to make a difference within your team and perhaps even lead the way.

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Company Description
We operate a network of online trading platforms in over 40 countries under market-leading brands. We’re a team of more than 4,000 ambitious, curious people building classifieds marketplaces that are used by over 300 million people every month to buy and sell almost anything.

Our platforms create win-win exchanges for people, their communities and the environment.

Job Description
What responsibilities will you have when working with us?

Selling products and services by establishing contact and developing relationships with Storia & Real Estate prospects;
Maintaining relationships with clients by providing support, information and guidance;
Searching for new clients;
Developing database of qualified leads through referrals, telephone, canvassing, face to face cold calling and networking;
Preparing reports by collecting, analyzing and summarizing information;
Meeting sales and operational targets.

Qualifications
What will you need to be successful in this role?

You have min. 3 years experience as a sales consultant and have a strong passion for the Real Estate industry;
Excellent communication skills, good negotiator and good presentation delivery;
Ability to travel in Bucharest and surroundings up to 70% of your time;
An energetic, mature, accountable, self-driven fast learner with strong analytical skill;
Able to operate Microsoft Office;
Online sales experience or real estate industry experience is a plus.

What can you expect from us and what do we offer?

Unique opportunity to become a part of a winning team and rapidly growing business that really makes a difference in daily lives of millions of users by enabling win-win transactions;
Fun and informal environment where getting stuff done and enjoying the ride is far more important than rules and hierarchies;
Permanent Romanian contract with competitive pay.

Additional Information
What can you expect from us and what do we offer?

Unique opportunity to become a part of a winning team and rapidly growing business that really makes a difference in daily lives of millions of users by enabling win-win transactions;
Fun and informal environment where getting stuff done and enjoying the ride is far more important than rules and hierarchies;
Permanent Romanian contract with competitive pay.

We are proud to be different, and we work differently too. We combine the spirit and agility of a start-up with the maturity that comes from being part of a 100 year-old company. At times it can feel like organised chaos, and that’s the way we like it. We are allergic to corporate interference. We improvise, experiment and do whatever is needed, wherever we are. We love to operate in exotic and challenging markets. We accept risk, take chances, and ask for forgiveness, not permission.

Independently we move fast and adapt quickly. Collectively we collaborate globally and remain united by a single global purpose to build great platforms that create win-win exchanges.

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The Payroll Advisor is supporting the Payroll Lead and the Payroll Manager in all relevant payroll related topics across Europe, including processing in accordance with specific working procedures as per local business requirements for the activities moving to the Regional Service Center.

Working Relationships

Reports to GBS KEU Payroll Lead
Peer relationships with GBS KEU payroll team, GBS generalist team, GBS Finance Payroll Team
Collaborates with, HRDs, Plant HR, HR Delivery, Finance, Audit across Europe
Serves employees, managers, and leadership across Europe (may involve travel to BU’s locations)
The role may also require contact with external suppliers
Strong relationship with peer group in other regions

Principle Duties & Responsibilities

The Advisor may perform some or all of the work activities below:

Input, Data before transfer in Payroll System and run the interfaces to Payroll Systems or upload Payroll data according to the required working procedures specific for each country
Preliminary check of Trial Run Payroll Reports in several iterations (payroll run outsourced) based on the Changes Report extracted from Success Factors
Ensure correct treatment of statutory payments and deductions
Perform corrections, overrides, review exceptions and unprocessed pay data as per cases raised in Case Management system
Instruct transfer of funds to Treasury based on Payroll run reports and allocated cluster local procedures after Payroll Lead validation
Calculate and Perform special payments (cancellations and replacements, retroactive calculations, generate on demand payments)
Process overpayments recoveries as per cases raised in Case Management system and/or after Finance Payroll reconciliation
Support Payroll Lead in audits and statutory compliance periodically/year end (main reports from Payroll provider) as requested per assigned cluster
Support Finance in reconciliation process (GL provided by Payroll provider) as per local requests
Manage flow of document/reports record/imaging storage (e-archive)
Receive and resolve Payroll requests as assigned through Case Management within SLA’s
Ensure that all activities are performed in compliance with internal and external regulations. Support S404 periodic audits and work to implement actions to raised issues in agreed timescales to achieve 100% accuracy and update SOP’s accordingly
Working procedures may contain specific tasks and activities in accordance with each country regulatory framework and context that the Payroll Advisor would need to perform

Required Education and Experience

Bachelor’s Degree economics or related field
Experience of working in a European Payroll team (Payroll Services providers, BPO, service centers). minimum 1 year
Working knowledge of payroll, philosophy and principles
English language proficiency;
Additional European language proficiency (French, Spanish, German, Italian,)
Flexible, problem solving approach and strong team player
Strong customer focus
Advanced Microsoft Office skills (advanced Excel skills) and manual payroll calculations
Experience of working in a Shared Service Business Environment
Experience in one – Payroll services and Payroll legislation of the European countries
Excellent attention to detail and good numerical and analytical skills
Knowledge or processing experience of stock options through payroll
Knowledge and experience of processing expat payrolls
Experience at large multi-national consumer packaged goods company
Experience with SuccessFactors /SAP
Experience working with service level agreements and KPI’s in a customer driven environment
Experience working with stakeholders from multiple countries

Competencies (Example: K Power to Grow Behaviors)

Seek out and understand the needs of internal and external customers and create win-win solutions to drive the business forward
Respond positively to change and energizes others to embrace change; recognize and unleash great ideas of others and help move the ideas forward
See patterns and connections across data and trends
Synthesize information to reach effective solutions
Act with a sense of urgency and determination with the end result in mind; drive sustainable results
Act as an owner of the business and maintain accountability for results
Understand and seek out knowledge of the business, and applying this knowledge to drive excellent results
Motivate self and others to learn, grow and achieve
Listen and communicate effectively; encourage others to share their views, seeking out diversity of thought

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Descrierea postului

Scopul general al postului : mentinerea in buna functionare a statiilor de lucru: devirusari, rezolvarea diverselor probleme de soft/hard (inlocuire componente);
instalarea/configurarea de pachete software, instalare/configurare periferice si rezolvarea eventualelor incidente tehnice;
instalarea de noi echipamente in retea;
monitorizari ale traficului Web (internet si email-uri: total, pe useri, pe diferite destinatii, etc);

Obiectivele postului:

Instalarea si administarea infrasctructurii de retea
Asigurarea functionalitatii retelei de calculatoare si a echipamentelor de conectare si de comunicatii
Administrarea servelor
Interconectarea serverelor si accesul la reteau globala Internet
Aplicarea strategiei de securitate a retelei

Descrierea sarcinilor/atributiilor/activitatilor postului:

Implementează, întreţine în funcţiune soluţii IT&C1 ce include lucrul în reţea şi/ sau accesul la Internet: pune cele mai convenabile soluţii la dispoziţia angajaţilor şi a conducerii organizaţiei (firmă, instituţie),
Cunoaşte şi este preocupat de înţelegerea în profunzime a activităţilor desfăşurate în organizaţie (firmă, instituţie), de modul cum pot fi ele susţinute prin soluţii IT&C ce includ reţele de calculatoare2. Soluţiile IT&C special proiectate sau adaptate vor avea la bază cerinţele de lucru ale organizaţiei (firmă, instituţie), performanţele aşteptate, în condiţiile
Transpune/ participă la transpunerea fluxurilor si proceselor informaţionale din organizaţie (firmă, instituţie) in cerinţe şi specificaţii IT&C – ce includ operarea intr-un mediu cu resurse distribuite in reţea – construite în jurul principiilor şi conceptelor ce guvernează utilizarea reţelelor de calculatoare
Implementează arhitectura de reţea şi tehnologiile de conectare şi comunicaţii în funcţie de specificul activităţilor desfăşurate în organizaţie (firmă, instituţie), de gradul de securitate aşteptat şi de bugetul alocat;
Stabileşte soluţii, proceduri, tehnici, recomandări de bună practică pentru menţinerea bunei funcţionări şi a corectei utilizări a calculatoarelor, echipamentelor de conectare la reţea şi a celor destinate comunicaţiilor
Diagnostichează, identifică şi soluţionează incidentele apărute în funcţionarea reţelei în general, a echipamentelor de legătură şi a celor de comunicaţii
Decide asupra modului in care utilizatorii (angajaţi şi conducere) au acces şi folosesc resursele disponibile în reţea
Colaborează cu toate compartimentele funcţionale ale organizaţiei (firmă, instituţie) oferind asistenţă în folosirea tehnologiilor informaţiei în activitatea curentă; este la curent cu solicitările şi necesităţile reale de acces la resursele reţelei locale, la resurse aflate în alte reţele, inclusiv în reţeaua globală Internet

Descrierea responsabilitatilor postului:
a) Privind relatiile interpersonale / comunicarea

Mentine in permanenta legatura cu toate departamentele pentru evaluarea nevoilor de formare si specializare.
Are o atitudine politicoasa atat fata de colegi, cat si fata de alte persoane cu care vine in contact in cadrul firmei.

b) Fata de echipamentul din dotare

Raspunde de respectarea procedurilor interne legate de utilizarea instrumentelor si a aparaturii din dotarea departamentului.
Raspunde de informarea imediata a persoanelor responsabile privind orice defectiune in functionare a echipamentului cu care isi desfasoara activitatea.

c) Privind securitatea si sanatatea muncii

Respecta si aplica normele de Securitate si Sanatate in Munca, precum si normele PSI.

Specificatiile postului
1. Nivelul de studii: Studii superioare

2. Calificarile/specializarile necesare: Limba engleza- nivel avansat

3. Competentele postului:

sisteme de operare, sisteme de fişiere, strategii şi reguli de securitate; cunostinte de psihologie umana;
privilegii şi restricţii ale utilizatorilor, conturile utilizatorilor, resurse şi administrarea resurselor reţelei, relaţii client / server, comenzi de la tastatură, fişiere cu comenzi, fişiere script, instrumente de administrare; rationament logic, capacitate de analiza si de sinteza;
competente in luarea deciziilor si asumarea responsabilitatilor;
evenimente, jurnale, mesaje de eroare şi de avertizare şi interpretarea lor, măsuri şi criterii de performanţă, instrumente de urmărire şi evaluare a performanţelor corectitudine, receptivitate, orientare catre nou, flexibilitate si creativitate;
concepte şi arhitecturi de reţea (Ethernet, Token Ring, FDDI, ATM, Frame Relay, etc), tehnologii specifice, standarde de conectare şi de comunicaţii atitudine pozitiva si abilitati de a se mobiliza si de a-i mobiliza pe altii.
conexiuni în reţea, adaptoare de reţea, drivere specifice, proceduri client, servere şi servicii, protocoale, reguli de adresare şi de acces, conexiuni LAN,WAN, VPN, acces de la distantă (remote), instrumente de administrare, SNMP;

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Brand Protection Business Analysts Role
The Brand Protection Team is responsible for the mitigation of the diversion and discount fraud perpetrated against our products. This diversion is also known as parallel importing or grey marketing.

This position within BP group will be responsible for conducting business analysis and assisting in investigations of grey market leads. Frequently contributes to the development of new ideas and methods. The result of the work will provide the flow of the product, the discount activity, the parties involved, and provide the information necessary to assess whether a full audit is required in order to facilitate the company’s successful remediation of the activity.

Roles & Responsibilities
1. Apply industry-specific expertise to recommend and coordinate the development, enhancement, and maintenance of the business processes, and products using high- maturity methods, processes and tools
2. Combine industry expertise with a thorough understanding of information technology to develop innovative business solutions.
3. Lead business studies and present study results to the company senior management.
4. Work closely with regional manager and forensic auditor/investigator and cater to their business requirement reports.
5. Prepare and provide all required regional reports/information with regard to BP Quarterly reports and regional reports.
6. Process documentation and training the new case mgt team members.
7. Prepare Grey Market analytical reports and presentations which would help Auditor and investigator in making decisions.
8. Identify and raise the red flags with regard to grey market activities.
9. Ability to observe and read the pattern of escalations and report them to Manager/auditor.
10. Identifying and documenting the business issues.
11. Assist forensic auditor and investigator by creating financial reports and necessary documentation during audits/investigations.

Education, Experience & knowledge:

Graduation from any subject. Master degree would be an advantage.
Should have minimum work experience of 3+ years in a similar role.
Fluency in English
Data modelling and experience on performing predictive analysis.
Good communication and presentation skills – Written and Oral.
Should be a team player.
Good Microsoft office tools skills.
Knowledge of Order management tools, rebate tools and pricing tools would be an advantage.

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Primary Purpose of the Role
The Talent Acquisition Partner will sit in the Romanian Hub of the European Talent Acquisition Centre of Excellence (CoE) and will ensure that the countries managed by the Hub have the right people, in the right place, at the right time to execute their strategy. The Talent Acquisition team will work together to provide the business with the highest quality talent, within the right timescales and at the right cost. The Talent Acquisition Partner will hold full accountability for all stages of the hiring process, from attraction to onboarding whilst ensuring the candidates have a quality experience throughout every step.

Principal Relationships:

Talent Acquisition Manager of the Romanian Hub
HR Director Romania
Head of Talent Acquisition Europe
Management teams across Romania and other countries managed by the hub
Global sourcing Team

Key Responsibilities and Tasks:
Recruiting and Sourcing

Implement and deliver the resourcing strategy within the assigned perimeter
Responsible for the full recruitment lifecycle for all personally assigned requisitions from requirements definition, sourcing, selection through to on boarding and for the first 6 months of employees’ tenure
Support hiring managers in defining their needs and specifying requirements
Coach, challenge and advise Hiring Managers using recruitment and market data to inform and influence local and key hiring decisions
Manage all channels to the active candidate market including employee referral, e-sourcing, on and off line advertising, events and agencies
Accountable for proactively building talent pools and pipeline for future recruitment needs identifying new channels and bringing innovative ideas

Change Management & Continuous Improvement

Champion compliance with Group policies and procedures throughout the resourcing lifecycle, including ensuring comprehensive and accurate information is maintained in key systems (e.g. Workday) to consistent standards across the team
Collaborate with the other Talent Acquisition Partners of the European Talent Acquisition Centre of Excellence as required and share best practices and innovative solutions which could benefit to all.
Work in a collaborative manner with the various Talent Acquisition Centres of Excellence in the Group and the Global Resourcing Team to build a cohesive approach to managing talent across the Group

Employer Branding

Ensure all marketing channels used meet Group Global employer branding guidelines
Represent the Group at industry events in line with the company strategy
Participate actively to HR Communication actions: Career Fairs, internal or external events, campaign, etc.

Competencies required for role

Proven resourcing experience within a complex environment
Experience in the engineering and Technology skills market
Experience of identifying both passive and active candidates across a variety of attraction channels
Lead, model, manage and coach the organisation in best practice selection techniques
Able to positively influence at all levels of an organisation up to senior levels, and to develop valued relationships with managers and Candidates alike

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RESPONSABILITATILE PRINCIPALE:

Analiza rezultatelor si prevenirea riscurilor generate de proiecte si proceduri
Analizeaza si urmareste cauzele unor posibile derapaje, calculeaza impactul financiar si propune managerilor de proiect modalitati de remediere
Dispune de rezultate business foarte complexe
Prognozeaza impactul pe care diverse decizii il pot avea asupra implementarii unor proiecte si comunica rezultatele analizei catre management
Interpreteaza analize si rapoarte complexe, facand recomandari si/ sau decizii in probleme moderate sau complexe
Ofera expertiza si orientare pentru a imbunatati procedurile si stabilirea politicilor
Masoara, revizuieste si analizeaza eficienta si eficacitatea procedurilor definite
In echipele de proiect poate lucra in fazele de planificare, testare si implementare
Urmareste progresul performantei procedurilor si informeaza managementul la cerere
Construieste legături puternice cu celelate departamente si detine cunostiinte ridicate de business si proceduri in aria Business Risk Management
Sustine si asista managerii de proiect, oferind si analiza post-implementare acolo unde aceasta este necesara

ALTE RESPONSABILITATI:

Perfecţionare şi comunicare
Participarea la toate perfecţionările necesare şi furnizarea de opinii, informaţii şi recomandări pentru a contribui la îmbunătăţirea perfecţionărilor
Acordarea de asistenţă la cerere noilor angajaţi pentru îndeplinirea perfecţionărilor/sarcinilor din programul de angajare
Poate furniza sau poate ajuta la furnizarea de perfecţionări şi/sau prezentări cu privire la funcţia de Raportare sau la aspecte generale de afaceri
Acţionează ca un membru al echipei prin furnizarea de informaţii, analize şi recomandări în sprijinul eforturilor echipei
Asigurarea transparenţei informaţiilor, prin documentarea şi stocarea în mod corespunzător la
Punctele comune a informaţiilor de interes public
Respectarea politicilor de confidenţialitate şi de informaţii private ale HPE prin dezvăluirea informaţiilor generate în cadrul Centrului Operaţional Bucureşti exclusiv către receptorii autorizaţi
Asigură transparenţa şi disponibilitatea informaţiilor prin stocarea tuturor documentelor relevante la Punctul comun al echipei, pe site-ul web şi pe alte suporturi.

Reglementări interne

Responsabil pentru întreţinerea şi asigurarea echipamentelor departamentului deţinute de acesta pe durata angajării la HPE
Asigurarea de rezerve corespunzătoare şi predarea sarcinilor în timpul vacanţelor şi a altor perioade de absenţă
Aplicarea de politici de control şi de calitate pentru a se asigura că politicile HPE şi cerinţele de audit sunt îndeplinite
Responsabil pentru asigurarea conduitei personale, în conformitate cu standardele companiei cu privire la conduita în afaceri, reprezentând totodată compania
Realizează activităţi suplimentare atribuite de directori
Sprijinirea proiectelor de dezvoltare ale departamentului prin date şi acţiuni relevante.

Responsabilitati privind normele de sanatate si securitate in munca:

să îşi însuşească şi să respecte prevederile legislaţiei din domeniul securităţii şi sănătăţii în muncă şi măsurile de aplicare a acestora;
sa isi desfasoare activitatea, in conformitate cu pregatirea si instruirea sa, precum si cu instructiunile primite din partea angajatorului, astfel incat sa nu expuna la pericol de accidentare sau imbolnavire profesionala atat propria persoana, cat si alte persoane in timpul procesului de munca ; sa previna/minimizeze poluarea mediului;
sa participe la realizarea evaluarii riscurilor SSM, si la identificarea aspectelor de mediu
sa nu procedeze la scoaterea din functiune, la modificarea, schimbarea sau inlaturarea arbitrara a dispozitivelor de securitate proprii, in special ale masinilor, aparaturii, uneltelor, instalatiilor tehnice si cladirilor, si sa utilizeze corect aceste dispozitive
sa comunice imediat conducatorului locului de munca orice situatie de munca despre care au motive intemeiate sa o considere un pericol pentru securitatea si sanatatea lucratorilor, precum si orice deficienta a sistemelor de prevenire si stingere incendii
sa aduca la cunostinta conducatorului locului de munca si/sau angajatorului accidentele suferite de propria persoana
sa participe la instruirile SSM (la angajare, la locul de munca, periodice, la schimbarea locului de munca sau la transfer; la introducerea unui nou echipament de munca sau a unor modificari ale echipamentului existent) si sa-si efectueze examinarile medicale de medicina muncii la angajare precum si periodice
sa coopereze cu angajatorul si/sau cu specialistul SSM, atat timp cat este necesar, pentru a face posibila realizarea oricaror masuri sau cerinte dispuse de catre inspectorii de munca si inspectorii sanitari, pentru protectia sanatatii si securitatii lucratorilor
sa coopereze, atat timp cat este necesar, cu angajatorul si/sau cu specialistul SSM, pentru a permite angajatorului sa se asigure ca mediul de munca si conditiile de lucru sunt sigure si fara riscuri pentru securitate si sanatate, in domeniul sau de activitate
sa isi insuseasca si sa respecte prevederile legislatiei din domeniul securitatii si sanatatii in munca, precum si prevederile standardelor companiei
sa dea relatiile solicitate de catre inspectorii de munca si inspectorii sanitari
sa se supuna dispozitiilor de aparare impotriva incendiilor emise de conducerea societatii.

CERINTELE POSTULUI:

Limba engleza – nivel avansat (cunoaşterea unei alte limbi străine constituie un avantaj)
Experienţa anterioară de lucru
Cunoştinţe medii sau avansate de Microsoft Office (Outlook, Excel şi Access)
Cunoştinţe fundamentale cu privire la baze de date (SQL sau PL/ SQL sau T-SQL)
Bune aptitudini de comunicare
Simţ practic al afacerilor
Capacitate de analiza
Nivel inalt de acuratete, atentie la detalii,
Aptitudini de organizare planificare si control
Abilitate de a lucra cu conducerea

COMPETENTELE NECESARE:

Orientare către client – ţine întotdeauna cont de client
Valoros individual, dar un foarte bun coechipier
Flexibil şi adaptabil
Abilitate de a lua iniţiativa şi de a dezvolta soluţii
Abordare perfecţionistă privind munca cu detalii
Pronunţate aptitudini analitice
Abilitatea de a lucra sub presiune
Usurinta, claritate si coerenta in exprimare
Respectă termenele limită convenite
Furnizează rezultate de calitate
Înţelegerea diferenţelor culturale

Send CV

OBIECTIVELE POSTULUI:

Oferirea de suport operational clientilor si procesarea tuturor tranzactiilor primite de la clienti/parti interesate/reprezentanti oficiali pe tara.
Efectuarea sondajului eXceed pentru clienti urmarind ca feedback-ul primit sa fie documentat in conformitate cu cerintele companiei.

SARCINI SI RESPONSABILITATI:

Reprezinta interfata de comunicare a Departamentului de Service si a Departamentului de Logistica pentru piesele de Service
Reprezinta punct principal de contact pentru clienti, partile interesate si reprezentantii oficiali pe tara, comunicand toate informatiile relevante si asigurand
satisfactia clientului.
Indeplinind functia de dispecer, primeste telefonic sau in scris (prin e-mail sau fax) solicitari de asistenta tehnica venite din partea clientilor si a tehnicienilor
Introduce in sistem datele oferite de client, astfel incat sa asigure rezolvarea problemei semnalate de catre acesta; adauga informatii pertinente pentru solutionarea cazului respectiv asigurand informarea cat mai corecta si completa a tehnicienilor care vor contacta sau vizita clientul
Monitorizeaza constant situatia solicitarilor de service deja inregistrate (in sistemele Vantive/SCAN/Taigete); administreaza si coordoneaza rezolvarea cat mai rapida a cazurilor, tinand cont de termenii contractuali, contribuind la prioritizarea interventiilor tehnicienilor in vederea asigurarii satisfactiei Clientului
Desfasoara si monitorizeaza comunicarea cu clientul; isi imbunatateste constant aptitudinile generale de comunicare; in calitate de punct de contact pentru Client, ii comunica toate informatiile relevante in vederea asigurarii satisfactiei acestuia; modifica solicitarile clientilor ori de cate ori este nevoie; anuleaza solicitarie de acordare a asistentei tehnice la cererea clientului
Se asigura ca solicitarile venite din partea clientilor si/sau angajatilor sunt adresate in mod adecvat; acest proces poate fi indeplinit fie personal fie prin implicarea unui coleg sau superior – in cazul in care nu detine mijloacele sau cunostintele necesare
Aduce la cunostinta superiorilor in cel mai scurt timp posibil orice situatie in care are nevoie de sprijin sau care are potentialul de a crea nemultumirea unui client
Comanda piese de schimb pentru clienti
Ofera tehnicienilor si managerilor acestora date despre echipamente (localizare, istoric), piese de schimb, date de clienti, persoane de contact
Planifica, monitorizeaza si actualizeaza agenda tehnicienilor; se asigura ca detaliile legate de absenta lor de la servici (concedii de odihna, perioade de instruire sau concedii medicale) si modalitatea corecta de contactare sunt actualizate in mod adecvat
Comanda piese de schimb pentru tehnicieni, la adresele indicate de acestia
In situatii speciale, efectueaza formalitatile necesare finalizarii unor cazuri, prin inregistrarea in sistem a tuturor datelor referitoare la service-ul efectuat
Finalizeaza formalitatile necesare pentru inregistrarea in sistem a noilor echipamente
Pe baza datelor existente in sisteme si a cerintelor specifice ariei de raspundere, intocmeste, supune aprobarii si trimite solicitantilor (clienti sau tehnicieni) oferte de pret pentru achizitionarea de piese si servicii
Asigura arhivarea in format electronic a tuturor documentelor trimise clientilor si a celor primite de la acestia, (solicitari de asistenta tehnica, acceptari ale ofertelor de pret, comenzi de piese etc…)
Participa constant la documentarea si imbunatatirea proceselor precum si la monitorizarea si imbunatatirea perceptiei clientilor asupra echipei de Analisti Servicii Clienti
Se asigura ca politicile, regulamentele si cerintele de auditare ale companiei sunt indeplinite si mentinute la standardele stabilite
Contribuie la atingerea obiectivelor definite pentru proces si pentru fundamentele business-ului. (exemplu: timp de raspuns, nivelul de inventar, etc)
Identifica problemele procesului si sistemelor/aplicatiilor si le comunica Managerului de Proiect si personalului IT
Aplica instructiunile de munca primite/create pana la comunicarea schimbarii acestora de catre management – situatie in care instructiunile de munca trebuie sa fie mai intai validate de catre management
Participa la activitati de tipul de colectare, arhivare si evaluare a datelor referitoare la perceptia clientului in ceea ce priveste echipa Carestream
Participa la activitati bazate pe proiecte in cadrul procesului/echipei
Pastreaza relatiile cu clientii/partile interesate/ reprezentantii oficiali pe tara
Verifica situatia tuturor contractelor create
Reinnoieste contractele
Emite facturi
Preia si rezolva toate cererile si reclamatiile verbale/scrise primite din partea clientilor/partilor interesate/reprezentantilor oficiali pe tara
Participa constant la imbunatatirea procesului
Indeplineste oricare alte sarcini primite din partea superiorilor, acordand atentie termenilor comunicati
Administreaza relatia cu clientii/partile interesate/ reprezentantii oficiali pe tara prin furnizarea zilnica de suport operational via telefon, fax si e-mail
Actioneaza ca singur punct de contact pentru client, comunicand toate informatiile relevante si asigurand multumirea clientului
Evalueaza si monitorizeaza toate contractele conform cerintelor clientului
Creeaza noi contracte si le prelungeste pe cele existente
Anuleaza contracte in baza cerintelor si a procedurilor existente
Indeplineste asteptarile clientului
Emite facturi manual si note de credit in SAP
Ajusteaza orice contract oricand este nevoie
Informeaza clientii in legatura cu orice actualizare de pret conform procedurilor
Prezinta oferte cu preturi noi pentru echipamente si servicii noi precum si noi tipuri de contracte
Monitorizeaza si proceseaza toate tranzactiile (IMOS, SCAN, SAP) zilnic, efectueaza rapoarte si identifica solutii pentru problemele aparute
Se asigura ca nivelul de servicii este atins
Analizeaza informatiile operationale disponibile, identifica cauza problemelor recurente si intreprinde actiuni de corectare pentru clienti
Monitorizeaza proactiv contractele de service folosind diferite instrumente si rapoarte, avand scopul de a evita escaladari
Informatiile referitoare la orice ajustare de contract trebuie prezentate clientului in timp util, asigurandu-se transparenta
Asigura o comunicare structurata si de inalta calitate cu privire la problemele ce afecteaza tranzactiile neprocesate
Se ocupa de situatii exceptionale si cazuri speciale
Se ocupa de toate cererile scrise sau verbale venite din partea clientilor (nelamuriri, reclamatii, etc)
Ofera solutii clientilor in momentul aparitiei problemelor, utilizand eficient reteaua clientului
Isi foloseste discernamantul pentru a escala probleme la momentul potrivit si persoanei in cauza
Se asigura ca politicile, prevederile legale si cerintele de audit sunt indeplinite si respectate
Contribuie la atingerea indicatorilor de performanta stabiliti (ex timp de raspuns)
Contribuie cu idei pentru imbunatatirea procesului
Ia parte la activitatile de colectare, arhivare si evaluare de date referitoare la perceptia clientilor/partilor interesate/reprezentantilor oficiali pe tara asupra echipei de administrare de contracte de service
Se ocupa de procesul de preluare de contracte pentru orice tip de tranzactie/comanda
Se ocupa de toate incidentele de calitate raportate de clienti/parti interesate/reprezentanti oficiali pe tara
Efectueaza sondajul eXceed in conformitate cu cerintele programei
Efectueaza apelurile in timpul orarului stabilit pentru a aduna numarul necesar de interviuri completate de catre clienti in limbile respective (numarul de interviuri eXceed completate pe saptamana).
Asigura calitatea in interviurile completate cu clientii.
Escaladeaza toate cazurile in care clientii nu sunt multumiti in ceea ce priveste compania/produsele/experienta cu departamentele de Vanzari si Service in conformitate cu procedura (deschiderea unui caz de escaladare in Vantive/CRM/email) si se asigura ca persoanele responsabile sunt informate.
Se asigura ca toate intrebarile din sondaj sunt adresate clientului si ca acesta cunoaste ce implica aceasta.
Aplica in mod corect codurile sondajului bazate pe feedback-ul primit de la client.
Se asigura ca enuntul legal de confidentialitate al apelului este intotdeauna citit si clientul va accepta inregistrarea acestuia.
Identifica in mod corect toate detaliile din sondaj si le noteaza in consecinta.
Informeaza Managerul de Proiect cu privire la toate inconvenientele intalnite in sondaj / felul in care acesta a decurs sau orice alta iregularitate intalnita.
Participa la sedintele saptamanale/ lunare ale echipei si ofera feedback in legatura cu programul eXceed.

Privind securitatea si sanatatea muncii

Respecta normele de Sanatatea si Securitatea Muncii si de PSI.

Privind regulamentele / procedurile de lucru

Respecta procedurile de lucru generale specifice companiei (programul de lucru, punctualitatea in intocmirea si predarea rapoartelor etc.).
Respecta Regulamentul Intern
Respecta termenele impuse de predare a situatiilor catre superiorul ierarhic.
Pastreaza confidentialitatea datelor si informatiilor la care are acces.

INDICATORI DE PERFORMANTA:

Se supune timpului de raspuns convenit pentru apeluri, e-mail-uri, fax-uri, plasari de comenzi; acestea vor fi calculate ca si diferenta dintre momentul
transmiterii cererii (inclusiv intarzieri, timp de asteptare, etc.) si momentul procesarii efective;
Calitatea / acuratetea introducerii datelor;
Greseli/escaladari venite de la superiori sau clienti/partile interesate/reprezentantii oficiali pe tara;
Rezolvarea la timp a cerintelor din partea superiorilor, inclusiv proiectele individuale;
Calitatea comunicarii cu clientii/ partile interesate/ reprezentantii oficiali pe tara masurata prin feedback-ul primit, bazat pe activitatile standard de sondaj;
Actualizarea si completarea corecta si la timp a fisierelor
Se supune timpului de pauza alocat si orarului de lucru, astfel incat sa nu fie afectati indicatori ai preformantei si metricii apelurilor;
Scorul obtinut in urma monitorizarii tranzactiilor, conform indicatorilor de calitate
Realizarea la timp a facturarii alocate
Respectarea timpilor de raspuns pentru apeluri si e-mailuri
Respectarea pauzelor alocate si programul de lucru
Realizarea si trimiterea la timp a ofertelor de contracte noi/reinnoire de contracte
Introducerea in sistem a tuturor contractelor/ordinelor de comanda primite/acceptate in cadrul perioadei stabilite
Monitorizarea tranzactiilor in functie de instructiunile conforme calitatii
Identificarea si cuprinderea corecta a feedback-ului primit de la clienti
Respectarea intocmai a textului si formei din interviul eXceed (ex. Intrebari, enunturi de confidentialitate)

NIVELUL DE STUDII:

Absolventi facultate sau studenti aflati in an terminal de studii economice, limbi straine, tehnic.

CALIFICAREA NECESARA :

Calificare profesionala in domenii ca: servicii clienti, relatii internationale, gestiunea comenzilor, supply chain, logistica (precum si altele, potrivit cu nevoia de business)
Aptitudini PC, MS Office
Aptitudini limbi straine:
Limba engleza avansat (scris, citit, vorbit)
Limba portugheza avansat (scris, citit, vorbit)

COMPETENTE PROFESIONALE SI APTITUDINI:
COMPETENTE:

Orientare puternica spre nevoile clientilor
Atentie la detalii
Tinuta profesionala la telefon
Abilitate de prioritizare a activitatilor si de tratare de sarcini multiple
Plurilingvist
Competente inter-personale puternice si spirit de echipa
Gandire analitica si capacitate de solutionare a problemelor
Spirit proactiv
Competente numerice
Abilitati de comunicare in scris
Abilitati de planificare

APTITUDINI:

Precizia si acuratete
Capacitate de a extrage si a raporta informatii;
Capacitate de sinteza;
Motivatie profesionala;
Incredere in sine si independenta decizionala;
Punctualitate.

EXPERIENTA PROFESIONALA NECESARA:

Minim 6 luni experienta anterioara de munca;
Experienta anterioara in relatiile cu Clientii. Departamente de Supply Chain si Logistica

Send CV

OBIECTIVELE POSTULUI:

Oferirea de suport operational clientilor si procesarea tuturor tranzactiilor primite de la clienti/parti interesate/reprezentanti oficiali pe tara.
Efectuarea sondajului eXceed pentru clienti urmarind ca feedback-ul primit sa fie documentat in conformitate cu cerintele companiei.

SARCINI SI RESPONSABILITATI:

Reprezinta interfata de comunicare a Departamentului de Service si a Departamentului de Logistica pentru piesele de Service
Reprezinta punct principal de contact pentru clienti, partile interesate si reprezentantii oficiali pe tara, comunicand toate informatiile relevante si asigurand
satisfactia clientului.
Indeplinind functia de dispecer, primeste telefonic sau in scris (prin e-mail sau fax) solicitari de asistenta tehnica venite din partea clientilor si a tehnicienilor
Introduce in sistem datele oferite de client, astfel incat sa asigure rezolvarea problemei semnalate de catre acesta; adauga informatii pertinente pentru solutionarea cazului respectiv asigurand informarea cat mai corecta si completa a tehnicienilor care vor contacta sau vizita clientul
Monitorizeaza constant situatia solicitarilor de service deja inregistrate (in sistemele Vantive/SCAN/Taigete); administreaza si coordoneaza rezolvarea cat mai rapida a cazurilor, tinand cont de termenii contractuali, contribuind la prioritizarea interventiilor tehnicienilor in vederea asigurarii satisfactiei Clientului
Desfasoara si monitorizeaza comunicarea cu clientul; isi imbunatateste constant aptitudinile generale de comunicare; in calitate de punct de contact pentru Client, ii comunica toate informatiile relevante in vederea asigurarii satisfactiei acestuia; modifica solicitarile clientilor ori de cate ori este nevoie; anuleaza solicitarie de acordare a asistentei tehnice la cererea clientului
Se asigura ca solicitarile venite din partea clientilor si/sau angajatilor sunt adresate in mod adecvat; acest proces poate fi indeplinit fie personal fie prin implicarea unui coleg sau superior – in cazul in care nu detine mijloacele sau cunostintele necesare
Aduce la cunostinta superiorilor in cel mai scurt timp posibil orice situatie in care are nevoie de sprijin sau care are potentialul de a crea nemultumirea unui client
Comanda piese de schimb pentru clienti
Ofera tehnicienilor si managerilor acestora date despre echipamente (localizare, istoric), piese de schimb, date de clienti, persoane de contact
Planifica, monitorizeaza si actualizeaza agenda tehnicienilor; se asigura ca detaliile legate de absenta lor de la servici (concedii de odihna, perioade de instruire sau concedii medicale) si modalitatea corecta de contactare sunt actualizate in mod adecvat
Comanda piese de schimb pentru tehnicieni, la adresele indicate de acestia
In situatii speciale, efectueaza formalitatile necesare finalizarii unor cazuri, prin inregistrarea in sistem a tuturor datelor referitoare la service-ul efectuat
Finalizeaza formalitatile necesare pentru inregistrarea in sistem a noilor echipamente
Pe baza datelor existente in sisteme si a cerintelor specifice ariei de raspundere, intocmeste, supune aprobarii si trimite solicitantilor (clienti sau tehnicieni) oferte de pret pentru achizitionarea de piese si servicii
Asigura arhivarea in format electronic a tuturor documentelor trimise clientilor si a celor primite de la acestia, (solicitari de asistenta tehnica, acceptari ale ofertelor de pret, comenzi de piese etc…)
Participa constant la documentarea si imbunatatirea proceselor precum si la monitorizarea si imbunatatirea perceptiei clientilor asupra echipei de Analisti Servicii Clienti
Se asigura ca politicile, regulamentele si cerintele de auditare ale companiei sunt indeplinite si mentinute la standardele stabilite
Contribuie la atingerea obiectivelor definite pentru proces si pentru fundamentele business-ului. (exemplu: timp de raspuns, nivelul de inventar, etc)
Identifica problemele procesului si sistemelor/aplicatiilor si le comunica Managerului de Proiect si personalului IT
Aplica instructiunile de munca primite/create pana la comunicarea schimbarii acestora de catre management – situatie in care instructiunile de munca trebuie sa fie mai intai validate de catre management
Participa la activitati de tipul de colectare, arhivare si evaluare a datelor referitoare la perceptia clientului in ceea ce priveste echipa Carestream
Participa la activitati bazate pe proiecte in cadrul procesului/echipei
Pastreaza relatiile cu clientii/partile interesate/ reprezentantii oficiali pe tara
Verifica situatia tuturor contractelor create
Reinnoieste contractele
Emite facturi
Preia si rezolva toate cererile si reclamatiile verbale/scrise primite din partea clientilor/partilor interesate/reprezentantilor oficiali pe tara
Participa constant la imbunatatirea procesului
Indeplineste oricare alte sarcini primite din partea superiorilor, acordand atentie termenilor comunicati
Administreaza relatia cu clientii/partile interesate/ reprezentantii oficiali pe tara prin furnizarea zilnica de suport operational via telefon, fax si e-mail
Actioneaza ca singur punct de contact pentru client, comunicand toate informatiile relevante si asigurand multumirea clientului
Evalueaza si monitorizeaza toate contractele conform cerintelor clientului
Creeaza noi contracte si le prelungeste pe cele existente
Anuleaza contracte in baza cerintelor si a procedurilor existente
Indeplineste asteptarile clientului
Emite facturi manual si note de credit in SAP
Ajusteaza orice contract oricand este nevoie
Informeaza clientii in legatura cu orice actualizare de pret conform procedurilor
Prezinta oferte cu preturi noi pentru echipamente si servicii noi precum si noi tipuri de contracte
Monitorizeaza si proceseaza toate tranzactiile (IMOS, SCAN, SAP) zilnic, efectueaza rapoarte si identifica solutii pentru problemele aparute
Se asigura ca nivelul de servicii este atins
Analizeaza informatiile operationale disponibile, identifica cauza problemelor recurente si intreprinde actiuni de corectare pentru clienti
Monitorizeaza proactiv contractele de service folosind diferite instrumente si rapoarte, avand scopul de a evita escaladari
Informatiile referitoare la orice ajustare de contract trebuie prezentate clientului in timp util, asigurandu-se transparenta
Asigura o comunicare structurata si de inalta calitate cu privire la problemele ce afecteaza tranzactiile neprocesate
Se ocupa de situatii exceptionale si cazuri speciale
Se ocupa de toate cererile scrise sau verbale venite din partea clientilor (nelamuriri, reclamatii, etc)
Ofera solutii clientilor in momentul aparitiei problemelor, utilizand eficient reteaua companiei
Isi foloseste discernamantul pentru a escala probleme la momentul potrivit si persoanei in cauza
Se asigura ca politicile Carestream, prevederile legale si cerintele de audit sunt indeplinite si respectate
Contribuie la atingerea indicatorilor de performanta stabiliti (ex timp de raspuns)
Contribuie cu idei pentru imbunatatirea procesului
Ia parte la activitatile de colectare, arhivare si evaluare de date referitoare la perceptia clientilor/partilor interesate/reprezentantilor oficiali pe tara asupra echipei de administrare de contracte de service
Se ocupa de procesul de preluare de contracte pentru orice tip de tranzactie/ comanda
Se ocupa de toate incidentele de calitate raportate de clienti/parti interesate/reprezentanti oficiali pe tara
Efectueaza sondajul eXceed in conformitate cu cerintele programei
Efectueaza apelurile in timpul orarului stabilit pentru a aduna numarul necesar de interviuri completate de catre clienti in limbile respective (numarul de interviuri eXceed completate pe saptamana).
Asigura calitatea in interviurile completate cu clientii.
Escaladeaza toate cazurile in care clientii nu sunt multumiti in ceea ce priveste compania/produsele/experienta cu departamentele de Vanzari si Service in conformitate cu procedura (deschiderea unui caz de escaladare in Vantive/CRM/email) si se asigura ca persoanele responsabile sunt informate.
Se asigura ca toate intrebarile din sondaj sunt adresate clientului si ca acesta cunoaste ce implica aceasta.
Aplica in mod corect codurile sondajului bazate pe feedback-ul primit de la client.
Se asigura ca enuntul legal de confidentialitate al apelului este intotdeauna citit si clientul va accepta inregistrarea acestuia.
Identifica in mod corect toate detaliile din sondaj si le noteaza in consecinta.
Informeaza Managerul de Proiect cu privire la toate inconvenientele intalnite in sondaj / felul in care acesta a decurs sau orice alta iregularitate intalnita.
Participa la sedintele saptamanale/ lunare ale echipei si ofera feedback in legatura cu programul eXceed.

Privind securitatea si sanatatea muncii

Respecta normele de Sanatatea si Securitatea Muncii si de PSI.

Privind regulamentele / procedurile de lucru

Respecta procedurile de lucru generale specifice companiei (programul de lucru, punctualitatea in intocmirea si predarea rapoartelor etc.).
Respecta Regulamentul Intern
Respecta termenele impuse de predare a situatiilor catre superiorul ierarhic.
Pastreaza confidentialitatea datelor si informatiilor la care are acces.

INDICATORI DE PERFORMANTA:

Se supune timpului de raspuns convenit pentru apeluri, e-mail-uri, fax-uri, plasari de comenzi; acestea vor fi calculate ca si diferenta dintre momentul
transmiterii cererii (inclusiv intarzieri, timp de asteptare, etc.) si momentul procesarii efective;
Calitatea / acuratetea introducerii datelor;
Greseli/escaladari venite de la superiori sau clienti/partile interesate/ reprezentantii oficiali pe tara;
Rezolvarea la timp a cerintelor din partea superiorilor, inclusiv proiectele individuale;
Calitatea comunicarii cu clientii/ partile interesate/ reprezentantii oficiali pe tara masurata prin feedback-ul primit, bazat pe activitatile standard de
sondaj. (Csat/Caremeter);
Actualizarea si completarea corecta si la timp a fisierelor
Se supune timpului de pauza alocat si orarului de lucru, astfel incat sa nu fie afectati indicatori ai preformantei si metricii apelurilor;
Scorul obtinut in urma monitorizarii tranzactiilor, conform indicatorilor de calitate
Realizarea la timp a facturarii alocate
Respectarea timpilor de raspuns pentru apeluri si e-mailuri
Respectarea pauzelor alocate si programul de lucru
Realizarea si trimiterea la timp a ofertelor de contracte noi/reinnoire de contracte
Introducerea in sistem a tuturor contractelor/ordinelor de comanda primite/acceptate in cadrul perioadei stabilite
Monitorizarea tranzactiilor in functie de instructiunile conforme calitatii
Identificarea si cuprinderea corecta a feedback-ului primit de la clienti
Respectarea intocmai a textului si formei din interviul eXceed (ex. Intrebari, enunturi de confidentialitate)

NIVELUL DE STUDII:

Absolventi facultate sau studenti aflati in an terminal de studii economice, limbi straine, tehnic.

CALIFICAREA NECESARA :

Calificare profesionala in domenii ca: servicii clienti, relatii internationale, gestiunea comenzilor, supply chain, logistica (precum si altele, potrivit cu nevoia de business)
Aptitudini PC, MS Office
Aptitudini limbi straine:
Limba engleza avansat (scris, citit, vorbit)
Limba franceza avansat (scris, citit, vorbit)

COMPETENTE PROFESIONALE SI APTITUDINI:
COMPETENTE:

Orientare puternica spre nevoile clientilor
Atentie la detalii
Tinuta profesionala la telefon
Abilitate de prioritizare a activitatilor si de tratare de sarcini multiple
Plurilingvist
Competente inter-personale puternice si spirit de echipa
Gandire analitica si capacitate de solutionare a problemelor
Spirit proactiv
Competente numerice
Abilitati de comunicare in scris
Abilitati de planificare

APTITUDINI:

Precizia si acuratete
Capacitate de a extrage si a raporta informatii;
Capacitate de sinteza;
Motivatie profesionala;
Incredere in sine si independenta decizionala;
Punctualitate.

EXPERIENTA PROFESIONALA NECESARA:

Minim 6 luni experienta anterioara de munca;
Experienta anterioara in relatiile cu Clientii. Departamente de Supply Chain si Logistica

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We all have a common purpose. What matters to you, it matters to us, equally. You are talented and motivated, ready to explore where the future takes you and we’re here to work with you side by side.

Globally, we are one of the leading engineering and construction groups in the world, but here in Bucharest, within our Financial Shared Services Centre (FSSC), we only focus on building your career, while providing financial support to our colleagues worldwide.

This role is an exciting career opportunity for those of you who are fluent in French and English and who aim at enhancing their knowledge in finance & accounting. For the beginning, some basic general accounting understanding would be a plus – we will help you anyway to learn everything you need to know.

The Billing Agent role is part of the Billings Team of our Financial Shared Service Center based in Bucharest.

While covering this position, you will be performing accounting tasks invoice issuing related, by applying established processes / procedures. You will also collaborate with project managers and cost controllers in order to monitor and ensure we bill our internal customers accurately.

Responsibilities

Prepare invoices & control revenue cycle considering: billing conditions, invoice processing and receivable balances
Issue invoices to customers / monthly customer statements (internally & externally)
Update customer files with issued invoices / billing conditions / contact information, etc.
Process credit memos
Enter invoices into customer invoicing web sites (when applicable)
Submit invoices by electronic data for internal approval and release to clients.

Requirements

Proficiency in French and English
Basic Accounting Knowledge is a plus.

“The you”
Team player | Customer oriented | Analytical | Attention to detail | Good communicator

Work-life balance

Working Hours in 2 shifts: 10:00 – 19:00 and 13:00 – 22:00* Monday to Friday
Motivational financial package & flexible benefits
Team activities / Events / Fun @Work
Wellness initiatives
Learning and Development programs / Career opportunities
CSR & Sports activities
Friendly work environment
Direct contract .

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RESPONSIBILITIES:
Manages assigned projects delivery

Large/moderately complex/regional or WW level
Medium/high risk and complexity

Manages project financials

Meets/keep under control the approved budgets/resources

Manages project governance

Identifies and develops new opportunities on current project
Is responsible for documenting, maintaining, and coordinating the project processes
Delivers dashboards, project status updates, KPIs presentations
Organizes medium to large size forums with internal/external customers
Ensures process documentation and publication within established deadlines

Manages stakeholder relationship

Manages mid to senior level stakeholder relationships
Frequently represents the organization to internal/external customers
Builds and strengthens the relationship with the Privacy Office and Program team

Manages the performance of the project team

Manages internal resources assigned to the projects
Mentors and encourages skill development of project team members

Training and communication:

Participates in all training meetings and provides feedback or recommendations to help improve the training delivered
Acts like a team member, providing information, analytics and recommendation in order to support team’s efforts
Ensures full transparency of information, documenting it on the internal SharePoint

Responsibilities regarding Health and Work security

to know and submit to the health and work security regulations
to pass the mandatory labor medical check-up and to take part in Health and Security training sessions, whenever called for
to immediately announce the employer and/or the designated employees about any situation related to the working environment, they have strong reasons to consider a real danger for the health and security of the employees, as well as accidents of their own.
to inform the manager and/or the employer about the accidents he suffered
not to unplug, deactivate, modify or randomly stop the machines, and to correctly use these devices
to work together with the employer and/or the designated employees in order to implement all the measures required by the labor and health protection inspectors
to provide all the necessary information required by the labor and health protection inspectors
is complying with the protection instructions against the fires establish by company management

JOB REQUIREMENTS:
(Knowledge, skills, experience)

Applies advanced subject matter knowledge to complex business issues, and is regarded as a subject matter expert.
Frequently contributes to the development of new ideas and methods.
Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
May provide mentoring and guidance to lower level employees.
Acts as an expert providing direction and guidance to process improvements and establishing policies.
Frequently represents the organization to internal/external customers/clients.
Strong communication skills, written and verbal
Excellent command of English
Strong technical and analytical skills
Proven ability to work under pressure, plan, and meet deadlines
Proficient in various software including SQL, Excel, Access, Visio, MS Project, PowerPoint, SharePoint

COMPETENCES

Strong analytical skills
Ability to work independently and take initiative
Ability to meet deadlines (handle stress associated with tight deadlines)
Excellent team player in multi country teams with very good communication skills
Proactive attitude
Pays great attention to details
Strong collaboration skills
Flexibility and adaptability
Stakeholder focus

EMPLOYEE PERFORMANCE EVALUATION CRITERIA

Individual performance evaluation will be evaluated in periodical sessions through evaluation forms
according to next criteria :

Respecting company’s processes and procedures
Self-development
Work efficiency
Quality of work
Meeting deadlines
Respecting work schedule
Ethics and values
Professional communication
Customer Focus
Decision quality
Negotiation
Managing Diversity (cultural differences)
Approachability
Drive for results
Team spirit
Creativity and innovation
Ability to analyze and synthesis
Involvement in improving company’s processes

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RESPONSABILITATILE PRINCIPALE:

Analiza rezultatelor si prevenirea riscurilor generate de proiecte si proceduri
Analizeaza si urmareste cauzele unor posibile derapaje, calculeaza impactul financiar si propune managerilor de proiect modalitati de remediere
Dispune de rezultate business foarte complexe
Prognozeaza impactul pe care diverse decizii il pot avea asupra implementarii unor proiecte si comunica rezultatele analizei catre management
Interpreteaza analize si rapoarte complexe, facand recomandari si/ sau decizii in probleme moderate sau complexe
Ofera expertiza si orientare pentru a imbunatati procedurile si stabilirea politicilor
Masoara, revizuieste si analizeaza eficienta si eficacitatea procedurilor definite
In echipele de proiect poate lucra in fazele de planificare, testare si implementare
Urmareste progresul performantei procedurilor si informeaza managementul la cerere
Construieste legături puternice cu celelate departamente si detine cunostiinte ridicate de business si proceduri in aria Business Risk Management
Sustine si asista managerii de proiect, oferind si analiza post-implementare acolo unde aceasta este necesara

ALTE RESPONSABILITATI:
Perfecţionare şi comunicare

Participarea la toate perfecţionările necesare şi furnizarea de opinii, informaţii şi recomandări pentru a contribui la îmbunătăţirea perfecţionărilor
Acordarea de asistenţă la cerere noilor angajaţi pentru îndeplinirea perfecţionărilor/sarcinilor din programul de angajare
Poate furniza sau poate ajuta la furnizarea de perfecţionări şi/sau prezentări cu privire la funcţia de Raportare sau la aspecte generale de afaceri
Acţionează ca un membru al echipei prin furnizarea de informaţii, analize şi recomandări în sprijinul eforturilor echipei
Asigurarea transparenţei informaţiilor, prin documentarea şi stocarea în mod corespunzător la Punctele comune a informaţiilor de interes public
Respectarea politicilor de confidenţialitate şi de informaţii private ale companiei prin dezvăluirea informaţiilor generate în cadrul Centrului Operaţional Bucureşti exclusiv către receptorii autorizaţi
Asigură transparenţa şi disponibilitatea informaţiilor prin stocarea tuturor documentelor relevante la Punctul comun al echipei, pe site-ul web şi pe alte suporturi.

Reglementări interne

Responsabil pentru întreţinerea şi asigurarea echipamentelor departamentului deţinute de acesta pe durata angajării la HPE
Asigurarea de rezerve corespunzătoare şi predarea sarcinilor în timpul vacanţelor şi a altor perioade de absenţă
Aplicarea de politici de control şi de calitate pentru a se asigura că politicile companiei şi cerinţele de audit sunt îndeplinite
Responsabil pentru asigurarea conduitei personale, în conformitate cu standardele companiei cu privire la conduita în afaceri
Realizează activităţi suplimentare atribuite de directori
Sprijinirea proiectelor de dezvoltare ale departamentului prin date şi acţiuni relevante.

Responsabilitati privind normele de sanatate si securitate in munca:

să îşi însuşească şi să respecte prevederile legislaţiei din domeniul securităţii şi sănătăţii în muncă şi măsurile de aplicare a acestora;
sa isi desfasoare activitatea, in conformitate cu pregatirea si instruirea sa, precum si cu instructiunile primite din partea angajatorului, astfel incat sa nu expuna la pericol de accidentare sau imbolnavire profesionala atat propria persoana, cat si alte persoane in timpul procesului de munca ; sa previna/minimizeze poluarea mediului;
sa participe la realizarea evaluarii riscurilor SSM, si la identificarea aspectelor de mediu
sa nu procedeze la scoaterea din functiune, la modificarea, schimbarea sau inlaturarea arbitrara a dispozitivelor de securitate proprii, in special ale masinilor, aparaturii, uneltelor, instalatiilor tehnice si cladirilor, si sa utilizeze corect aceste dispozitive
sa comunice imediat conducatorului locului de munca orice situatie de munca despre care au motive intemeiate sa o considere un pericol pentru securitatea si sanatatea lucratorilor, precum si orice deficienta a sistemelor de prevenire si stingere incendii
sa aduca la cunostinta conducatorului locului de munca si/sau angajatorului accidentele suferite de propria persoana
sa participe la instruirile SSM (la angajare, la locul de munca, periodice, la schimbarea locului de munca sau la transfer; la introducerea unui nou echipament de munca sau a unor modificari ale echipamentului existent) si sa-si efectueze examinarile medicale de medicina muncii la angajare precum si periodice
sa coopereze cu angajatorul si/sau cu specialistul SSM, atat timp cat este necesar, pentru a face posibila realizarea oricaror masuri sau cerinte dispuse de catre inspectorii de munca si inspectorii sanitari, pentru protectia sanatatii si securitatii lucratorilor
sa coopereze, atat timp cat este necesar, cu angajatorul si/sau cu specialistul SSM, pentru a permite angajatorului sa se asigure ca mediul de munca si conditiile de lucru sunt sigure si fara riscuri pentru securitate si sanatate, in domeniul sau de activitate
sa isi insuseasca si sa respecte prevederile legislatiei din domeniul securitatii si sanatatii in munca, precum si prevederile standardelor
sa dea relatiile solicitate de catre inspectorii de munca si inspectorii sanitari
sa se supuna dispozitiilor de aparare impotriva incendiilor emise de conducerea societatii.

CERINTELE POSTULUI:

Limba engleza – nivel avansat (cunoaşterea unei alte limbi străine constituie un avantaj)
Experienţa anterioară de lucru
Cunoştinţe medii sau avansate de Microsoft Office (Outlook, Excel şi Access)
Cunoştinţe fundamentale cu privire la baze de date (SQL sau PL/ SQL sau T-SQL)
Bune aptitudini de comunicare
Simţ practic al afacerilor
Capacitate de analiza
Nivel inalt de acuratete, atentie la detalii,
Aptitudini de organizare planificare si control
Abilitate de a lucra cu conducerea

COMPETENTELE NECESARE:

Orientare către client – ţine întotdeauna cont de client
Valoros individual, dar un foarte bun coechipier
Flexibil şi adaptabil
Abilitate de a lua iniţiativa şi de a dezvolta soluţii
Abordare perfecţionistă privind munca cu detalii
Pronunţate aptitudini analitice
Abilitatea de a lucra sub presiune
Usurinta, claritate si coerenta in exprimare
Respectă termenele limită convenite
Furnizează rezultate de calitate
Înţelegerea diferenţelor culturale

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Unlock Your Career Potential. Securing business. Cultivating new clients. Driving global growth. Here, you’ll build critical relationships with clients—from
Fortune 100 organizations to small, innovative businesses—and introduce them to our world- class workforce solutions. In return, we’ll support you along the way and help you build your skills, enhance your talents, and advance your career. Join our Sales team and unlock your career potential.

Key Responsibilities:

Reach or exceed assigned sales goals
Implement sales strategies and call prioritization
Develop and execute a cold calling strategy to target prospects
Mine existing and prospective clients for referral business
Establish and maintain good customer relations, with both internal and external customers
Connect customers& business needs with products and services
Cross-sell other solutions to existing clients
Build network via phone with key decision makers in a designated territory

Qualifications:

0-5 years successful sales experience; inside sales experience highly preferred.
Prefer those with prior business-to- business sales experience.
Excellent oral and written communication and customer relations skills.
Demonstrated sales aptitude, assertive, persistent, good listener, and self-motivated, excellent closing skills.
Well organized with highly effective time and activity management skills. Ability to manage multiple tasks.
Mature and self-confident with the ability to work under pressure.
Must be goal-oriented; must be able to reach and exceed monthly/yearly quotas.
Excellent systems literacy knowledge in MS Office, Excel, Word, Internet.
Able to work independently as well as with a team.
Fluency in both English and one of the following languages (French, German, Spanish, Italian, Dutch)

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We are looking for motivated and bright individuals that thrive in a dynamic environment and are comfortable contributing fresh ideas, and welcome learning opportunities. Initiative, ownership, strong analytical and communication skills are important for this role.

Qualifications

6+ years of relevant software development experience
5+ years of hands on experience developing in Java/J2EE and knowledge of Object Oriented design concepts and design patterns required
Working experience with Web service technologies such as REST, JSON, SOAP, XML and JDBC
Experience in XHTML / HTML5, CSS2, CSS3, XML, JavaScript, Ajax, and modern JavaScript libraries (e.g., AngularJS, jQuery, NodeJS) a plus
Experience with emerging technologies supporting in-memory, multi-threading, multi-processor and multi-model platforms like Spark, Ignite, MongoDB, Hazelcast etc.
Experience with Azure cloud technology, DevOps and Jenkins required
5+ years of hands on experience with structured / unstructured database, SQL, database object modeling, performance tuning and data warehousing concepts (Oracle preferred)
Understanding of WildFly, WebLogic, Tomcat
Unix/Linux shell scripting a plus
Experience with security concepts (authentication, authorization, encryption, digital signature), SSL, web service proxies, firewalls, multi-protocol gateways.
Understanding of agile development methodologies and test-driven development practices
Working knowledge of distributed systems and service-oriented architectures
Proven track record of managing resources, srong verbal and written communication, interpersonal and collaborative skills
Ability to work well in team and independently
Keeps up to date on emerging technologies

Responsibilities

Work in an agile team to build solutions used in the Enterprise environment for front-end and back-end applications;
Research, plan and implement integrations with various systems applications;
Create structured, testable code in Java
Perform research on various technologies and define architectural improvements;
Build prototypes or core features;
Help integrating teams by providing answers or propose solutions.

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We are an international market leading software house, providing modern electronic banking solutions for a broad customer base of European banks. Our
modern web and mobile based portal products as well as our sophisticated middleware solutions are built on up-to-date technologies.

To support our business, we are looking for a Java Automation Tester, to work in a highly motivated team with the latest software engineering methods and modern development tools in Java EE. The job is based in Bucharest.

Areas of responsibility

Be at the heart of a testing process that will help create a key business strategic software component by being involved in all application development lifecycle phases;
Actively take part in daily and weekly scrum ceremonies;
Prepare and Execute functional testing of user stories and requirements;
Execute non-functional testing, performance testing;
Create, write, update and execute both manual and automated test case scenarios, test plans, test cases and test scripts
Work closely with the Product Owner, Design Lead and Test Lead in order to deliver tasks in time and at the pre- established quality level.

Expertise

Degree in Computer Science or a closely related field
1-2 years of previous experience in a software testing role;
1 year of experience in Java automation projects, or equivalent Java language experience;
Experience in working with the agile methodology, as part of a scrum team;
Demonstrable knowledge of using automated test tools (Selenium)
Very good spoken and written English language skills;
Experience with Jira is a plus;
Previous testing experience in the financial or banking sector, particularly payments, also constitutes an advantage.
Hands on in preparation of test plans, test cases and test scripts

The position of the Tester is the perfect match for you, if you:

You like to work for a commercially stable and expanding international company
You are a good team worker with the ability to work independently
You love technical challenges and enjoy solving problems
You are results-oriented and have excellent organizational skills

We offer a stimulating work environment focused on teamwork and product quality in a dynamic and flat organization. You will have a platform to continuously increase your skills and provide access to best-in-class banking technologies. At the beginning of your engagement and ongoing we will provide you with all trainings and knowledge necessary to successfully fill out your new role. We offer a competitive salary.

Send CV

We are an international market leading software house, providing modern electronic banking solutions for a broad customer base of European banks. Our
modern web and mobile based portal products as well as our sophisticated middleware solutions are built on up-to-date technologies.

To support our business, we are looking for a Software Developer Java, to work in a highly motivated team with the latest software engineering methods and modern development tools in Java EE. The job is based in Bucharest.

Areas of responsibility

Development of sophisticated Client- and Server-Software and their deployment in business relevant areas of our customers, mainly in the international
environment
Development of software applications and solutions, especially based on the Java platform
Support in our national and international development projects for our customers
New and further development of our internet-based solutions for our customers

Expertise

Degree in Computer Science or a closely related field
Several years of work experience in the area of software development, especially Java Enterprise
Solid understanding of JSP, JSF, Selenium, Spring, Hibernate, HTML, JavaScript und XML
Practical experience in development tools like Jenkins, PMD, Sonar, GIT, JIRA, would be a plus
Fluent English language skills

The position of the Java Programmer is the perfect match for you, if you:

You like to work for a commercially stable and expanding international company
You are a good team worker with the ability to work independently
You love technical challenges and enjoy solving problems
You are results-oriented and have excellent organizational skills

We offer a stimulating work environment focused on teamwork and product quality in a dynamic and flat organization. You will have a platform to continuously increase your skills and provide access to best-in-class banking technologies. At the beginning of your engagement and ongoing we will provide you with all trainings and knowledge necessary to successfully fill out your new role. We offer a competitive salary.

Send CV

Virtual Gaming Worlds (VGW) is breaking both the online social casino and poker markets with a pioneering business model. We are looking for experienced developers to join an international team to produce online games and backend systems. We are an agile team, where you can choose your own tools and operating system. We have a fast-paced and fun start-up environment.

Bullet points for your search optimizing pleasure:

AWS
JavaScript / Phaser / NodeJS
REST
Java / WildFly
Maven
Jenkins
Facebook Integration / Mobile / Desktop
PayPal / WorldPay integration

The Person
We ‘re looking for the following attributes:

Strong background in object oriented programming and design.
We are hiring both front-end developers (80%) with back-end chops (20%) & back-end developers (80%) with front-end skills (20%). (Actual percentages vary, but you get the idea.)
You can spot problems ahead of time and fix them before they become an issue.
If you have an attitude of getting things done, you will fit fine here.

To complement our team culture, we are only looking for people who:

Can solve problems, innovatively
Have a record of self-learning and self-improvement
Learn quickly
Have tenacity and willingness to go the distance to get something done
Choose jobs they enjoy
Are not jerks

Nice to have

Degree in Computer Science or related
Experience developing games

WHAT WE OFFER

Excellent salary
Central and cheerful office environment
Great coffee (espresso, cappuccino, latte) and a kitchen packed with tea, refreshments and fruits
Company trips away and nights out

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Requirements

Bachelor’s Degree in Computer Science or Computer Engineering
5+ years experience in the field of IT, ideally including roles as business analyst, project manager, product owner, solutions architect with technical background
Experience in project management process, methods and documentation
Excellent communication and presentation skills
Ability to see the big picture, to evaluate the business impact of issues and to prioritize among multiple requests
Ability to clearly communicate ideas and result, both written and orally
Ability to accurately assess a project’s complexity (e.g. the period of time and resources needed to complete requirements)
Ability to work with multiple teams (both in-house and/or remote)
Structured work style, detail orientation, time management skills
Ability to understand business processes and connect them to IT Systems logic
Self-motivation to achieve consistently high quality results

Job Description

Lead projects end-to-end (assessment, planning, implementation)
Gather, document and analyze business needs and requirements
Work cross-functionally and globally with our client internal, corporate or external stakeholders to execute and drive projects
Ensure the integrity and consistency of data/information streams throughout the business cycle
Perform daily analysis of the business performance, customer behavior and site functionality
Ensure close interface with business owners on offering optimization and improvements
Support product innovation and product development
Make sure the products create value for our customers and meet market demands

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Our modern web and mobile based portal products as well as our sophisticated middleware solutions are built on up-to-date technologies.

To support our business, we are looking for a Software Developer Java, to work in a highly motivated team with the latest software engineering methods and modern development tools in Java EE. The job is based in Bucharest.

Areas of responsibility

Development of sophisticated Client- and Server-Software and their deployment in business relevant areas of our customers, mainly in the international environment
Development of software applications and solutions, especially based on the Java platform
Support in our national and international development projects for our customers
New and further development of our internet-based solutions for our customers
Degree in Computer Science or a closely related field
Several years of work experience in the area of software development, especially Java Enterprise
Solid understanding of JSP, JSF, Selenium, Spring, Hibernate, HTML, JavaScript und XML
Practical experience in development tools like Jenkins, PMD, Sonar, GIT, JIRA, would be a plus
Fluent English language skills

The position of the Java Programmer (m/f) is the perfect match for you, if you:

You like to work for a commercially stable and expanding international company
You are a good team worker with the ability to work independently
You love technical challenges and enjoy solving problems
You are results-oriented and have excellent organizational skills

We offer a stimulating work environment focused on teamwork and product quality in a dynamic and flat organization. You will have a platform to continuously increase your skills and provide access to best-in-class banking technologies. At the beginning of your engagement and ongoing we will provide you with all trainings and knowledge necessary to successfully fill out your new role. We offer a competitive salary.

Send CV

1. Job Details
This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Interfaces: primarily interacts with FO engineers and BO engineers, customer technical staff, Incident Managers, Technical Coordinators and Line Manager
Work in an international environment, with customers and suppliers
Work in Day or Night shift, but should in all cases be capable to do a regular Flexi shift (to cover illness, vacation, training etc).
Availability for travel

2. Main activities & Responsibilities

Network surveillance, 1st level restoration and preventative maintenance
Monitor, perform troubleshooting, fault acknowledgement and fault analysis
Work with the application for trouble ticket management
Maintain the service delivery level within the agreed SLAs
Follow-up on incidents, registered but not solved, escalated to next level support.
Interpret / understand technical information and prepares technical documentation
Working independently and within team to keep the competence and skills up to date
Solve standard problems based on the existing procedures
Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)
Use effectively telecom knowledge to manage faults and customer demands
Ensures first level support, preparation and consolidation of all changes performed in own competence domain area.
Ensures the fault management process & methods, acting as a first line trouble shooter by performing a technical impact analysis of every incident.
Apply change management process in place
Notifies incidents to the customer, management and other possible stakeholders (client facing entities, vendors, technical support) and follows the escalation matrix
Accountable to create a trouble ticket for any fault in the network and takes responsibility that WLA/SLA objectives that are meet.
Expected to stay informed of current news, system information, changes and updates relevant to our user community
The FO Technician monitors the alarms and prioritizes the service impact in case of technical issues that affect the customer’s network, both reactive as preventive
Comply with: Trouble Ticketing Handling Process, Management Escalation Process, Critical Escalation Process, Customer Service Level Agreements, Conference Bridge Etiquette Process
Support in developing a training plan and giving trainings for technicians at lower career stages.
Follow instructions and recommendations from Shift Leader, Technical Coordinator and Team Leader

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Ideal candidate
We are looking for candidates with the following qualities:

Career oriented, independent, willing to learn, strong technical and business aptitude
Proven track record of being a top achiever
Willing to travel internationally and work in high pace, flexible consulting environment
Client focused, strong communicator, and strong leadership skills

Skills/Experience required:

Strong technical skills and demonstrated ability to write complex SQL queries
Exceptional oral and written communication skills
Ability to handle and prioritize multiple tasks
3+ years working with Microsoft SQL Server database features and database objects.
3+ years of experience reading and writing intermediate to advanced MSSQL code, and perform SQL tuning
Experience building custom transactional database applications
Proven experience with developing Data Warehouses
Strong analytical and problem-solving skills.
Data integration with cloud databases is a plus
Consulting Experience is a plus
Previous experience with SPM/CPM solutions is a plus.

Job description:

Develop complexe MSSQL code on large-scale environnements
Work with Azure for Enterprise Data Warehouse and develop code for it
Communicate with the team on providing solution ideas and best practices
Discuss with client on regular basis to understand requirements and development changes
Provide detailed documentation for delivered solutions
Assist in solution testing and UAT for clients

Our Company
We specializes in the design and deployment of Corporate Performance Management (CPM), Sales Performance Management (SPM), and Business Intelligence (BI) solutions across various industries. Our experts have many years of industry experience and have led large implementations for Fortune 1000 companies across the world. Our professional services team has expertise in designing and implementing solutions for:

Budgeting, Planning, and Forecasting
Incentive Compensation Management
Sales Forecasting
Financial Reporting including XBRL
Business Intelligence
What-if Analysis & Modeling
Consolidations

We offer world class consulting services and deliver customer focused results. For companies evaluating a CPM, SPM, or BI solution, we take a platform-agnostic approach, considering the customer needs as the primary factor in helping them decide on a platform. Our product expertise includes:

IBM Cognos BI, TM1, FSR, and CDM
Delbridge SPM
Oracle BI, Hyperion Planning, HFM, Essbase
SAP BPC, HANA
Clarity Systems (with specialization in upgrades to Clarity 7)
Prophix
Tagetik
Vena
Anaplan
Adaptive Insights
Microsoft Analysis Services (MSAS)
Thomson Elite 3E/Enterprise

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We are looking for an experienced DBA to join our ranks, in our Bucharest tech office.

Responsibilities:

Setting-up and maintaining replication.
Setting-up and maintaining a backup and disaster recovery strategy.
Monitoring health and performance for several servers on a daily basis.
Reporting query performance issues to the product teams (and suggesting optimizations);
Troubleshooting and fixing performance issues (tuning configuration options).
Working with several product teams to make sure their queries are designed for performance.
Involved in the database design process, advises the developers on how to design new databases and how to optimize the structure of existing databases.

Required skills:

Advanced knowledge and experience in MySQL database architecture and system design.
Advanced knowledge and experience in MySQL database performance tuning principles.
4+ years of experience as a MySQL DBA in a high traffic, transactional environment.
Experience with data sharding, horizontal partitioning, Galera or Percona cluster.
Experience with MySQL Replication, with both Master-Slave and Master-Master.
Experience in administration of InnoDB.
Ability to work cooperatively with software engineers and system administrators.
Problem-solving expertise and attention to detail
Experience in Linux environment with understanding of the operating system.
Linux shell scripting.
Advanced knowledge and experience in physical and logical database design.
Support operations for both development and production databases.
Experience and success in automating administrative tasks.
Ability to work on call and provide 24/7 production support.

Nice to have:

Oracle DBA experience.
MongoDB, PostgreSQL, MS SQL experience.

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Job Description:
We are looking for a talented and highly motivated results-oriented individual with performance management (CPM or FPM) experience to be a part of our consulting team. We need a high quality performer who will proactively use his/her analytical thinking to find the best solution possible.

The candidate will be committed to excellence and will need to be extremely creative, play well with others and be a formidable communicator. In short, you will be building budgeting, planning, consolidation, statutory/management reporting solutions.

What you will be doing:
Aside from having fun and travelling the world (either virtually, or in person) the Consultant role will assist in the best practice implementations of various CPM/FPM applications. This will typically involve a minor part of SQL, a part of application customization, a part of reporting, a part of thinking in a multidimensional structures (OLAP) and a big part of interacting with clients all over the world and getting firsthand knowledge of how each industry works.

What your friends will think you will be doing:
Getting paid for doing what you enjoy most, for seeing the world and for not having a 9-5 job. In short, they’ll be jealous.

What our clients will think:
That you are a star and all their problems will go away when you’re there. So, please, try to be what they already envision you being.

What’s required of you:

Finance/accounting/financial management systems and business process knowledge including some of the following: budgeting, forecasting, consolidation, financial reporting, internal reporting, management dashboards and statutory reporting.
Average – advanced SQL knowledge is required
Multidimensional (OLAP) understanding / experience is required
It is preferred that the candidate will have hands on experience with a CPM/FPM/BI platform; either as a consultant or a long-time power user / administrator.
Strong business and technical acumen is a must.
Willingness to travel up to 30% of the time.
A work schedule to accommodate clients’ time zones (US).
Impeccable English skills.
Decent Romanian grammar is required as well, just so we can understand each other.

Bonus points (they might just be key requirements) for:

Having been a consultant on larger scale projects is a plus
3+ years of experience working with CPM/FPM/BI solutions is a plus.
Average financial knowledge is required. Audit experience or advanced financial understanding is a plus.
Any secondary language is a plus.

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