Training Manager with French

Business Insight

Our client acts as a business solution center, one of the largest European financial groups. They provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

You will be the responsible of training management related activities on the Training perimeter. Your daily activity will be:

Specifically, you will be required to:

  • Manage a team of 8-10 team members with various activities related to My Learning: eLearning distribution, reporting, availability group administration, catalogue management and 3 RPA;
  • Plan and manage the balanced allocation of tasks within the team, provide support to team members in complex situations and act as an escalation point, ensure resolution in a timely and appropriate manner;
  • Follow-up the team performance; develop and communicate working ways to achieve SLAs, KPIs, meeting customer expectations and increase the team’s performance and efficiency;
  • Ensure proper compliance and proper application of procedures;
  • Maintain a close the relationship with partners, internal customers and providers, as a single point of contact;
  • Represent the team in the governance with Paris, cascade information and actions to the teams;
  • Performe managerial supervision checks for the team activity and operational risk management / permanent supervision (L2 controls);
  • Up-skill the team members and actively contribute to their professional development.

 

Profile

  • At least 3 years’ experience in people management;
  • Good command of Microsoft Office;
  • Good command of English and French, both written and spoken;
  • Excellent communication, customer orientation, decision-making skills and leadership;
  • Team spirit and desire to work in a collaborative environment;
  • Organizational and time management skills;
  • Rigorous, honest and responsible;
  • Drives and promotes change;
  • Ability to animate, motivate and convince;
  • Open minded, proactive and autonomous in the learning process, real interest for improvement and innovation;
  • Responsible attitude and result-oriented;
  • Experience in working with RPA solutions is a plus

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